Entry-Level Help Desk / Customer Service Specialist

Inter-Quest is looking for an entry-level help desk / customer service specialist to provide support for our wide range of clients, while also working within our new esports division. This position is Friday through Tuesday, with a requirement to be in the office., Duties Include, But Are Not Limited To:

• Answer and route incoming phone calls
• Work entry-level IT help desk tickets
• Triage, schedule, document, and manage support requests
• Assist customers with basic computer repair services
• Provide support for esports customers, including account creation, membership setup, payments, and general assistance
• Support esports programs, events, and tournaments as needed
• Assist with content creation and posting on social media platforms
• Work within Microsoft 365 and other cloud-based environments
• Perform basic inventory management and organization
• Troubleshoot a variety of computer hardware and software issues
• Follow established procedures and provide excellent customer service
• End of day closing of building
• Perform other duties as assigned

No advanced IT experience is required; a strong desire to learn and develop technical skills is essential

This position offers an excellent opportunity for someone looking to start a career in IT. The successful candidate will gain hands-on experience with help desk operations, Microsoft 365, cloud technologies, customer support, and esports operations while working alongside experienced professionals.

• Has excellent customer service skills
• Has a strong desire to learn and grow in IT
• Can work independently and manage their time effectively
• Enjoys working with children, families, and diverse customers
• Has experience with Windows operating systems, Microsoft 365, and basic hardware/software troubleshooting
• Is interested in starting a career in information technology
• Has basic knowledge of social media platforms
• Has strong communication and problem-solving skills
• Is comfortable learning new technologies and software applications, * High school or equivalent (Preferred)

Pulled from the full job description

• Professional development assistance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance