IT Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver, ensuring seamless operation of our IT infrastructure and providing exceptional support to users across various platforms. Your expertise will help maintain the efficiency of our computer systems, networks, and hardware, empowering our organization to achieve its goals with confidence. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, where your technical skills and customer service excellence will make a tangible impact every day., * Provide technical support to end-users for hardware, software, and network issues, ensuring prompt resolution and minimal downtime

• Troubleshoot software problems across operating systems including Windows, macOS, and Linux, utilizing tools like SCCM, GPO, and ServiceNow for efficient management
• Manage computer hardware components such as desktops, laptops, mobile devices, and peripherals to ensure optimal performance
• Maintain and support computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall configurations like Meraki
• Administer user accounts and permissions using Active Directory, Active Directory Federation Services (ADFS), and other identity management tools
• Monitor and support IT infrastructure components such as Windows Server environments, Linux servers, TCP/IP protocols, DNS settings, and network security measures
• Assist in deploying software updates and patches via SCCM or equivalent tools while ensuring compliance with organizational standards
• Support help desk operations using BMC Remedy or ServiceNow platforms by logging incidents, tracking resolutions, and communicating effectively with users
• Conduct analysis of system logs and network traffic to identify potential issues or security threats; implement preventative measures accordingly
• Collaborate with team members on network administration tasks including VLAN setup, TCP/UDP configurations, and troubleshooting connectivity issues

Do you have experience in macOS administration?, * Proven experience in providing IT support with a strong focus on desktop support and troubleshooting across multiple operating systems (Windows, macOS, Linux)

• Solid understanding of computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN setup, VPNs, firewalls (including Meraki), and network security best practices
• Familiarity with enterprise management tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, ServiceNow or Jira for ticketing and incident management
• Knowledge of computer hardware components including desktops, laptops, mobile devices, printers and peripherals; ability to diagnose hardware failures effectively
• Experience supporting IT infrastructure including Windows Server environments and Linux servers; understanding of DNS configuration and network administration fundamentals
• Strong communication skills with a customer-focused approach; capable of translating technical concepts into clear guidance for users of varying technical backgrounds
• Ability to analyze system logs using tools like BMC Remedy or similar platforms to identify root causes of issues
• Certification in relevant areas such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) or Cisco CCNA is preferred but not mandatory

Join us as an IT Technician where your technical expertise fuels our success! Be part of a vibrant team dedicated to maintaining robust IT systems that empower our organization. Your proactive attitude combined with your problem-solving skills will help us deliver outstanding service while advancing your career in technology support.