IT Technician

• Provide technical support to end-users for hardware, software, and network issues via help desk tickets or direct assistance
• Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance
• Maintain and support computer networks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewall configurations, and network security measures like Meraki and Cisco solutions
• Administer Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy, ServiceNow, Jira, and other management tools for efficient system operation
• Support IT infrastructure components including switches, routers, firewalls, and server hardware to ensure reliable connectivity and security
• Assist with software deployment, updates, patch management, and system imaging using tools like SCCM or similar platforms
• Conduct analysis of system logs and network traffic to identify potential issues or security threats
• Collaborate with team members on network administration tasks such as DNS management, TCP/IP configuration, and LAN troubleshooting
• Support mobile device management (MDM) solutions to ensure secure access across smartphones and tablets
• Communicate technical information clearly to non-technical users while maintaining excellent customer service standards

Do you have a valid Driver’s License license?, Do you have experience in macOS?, We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver for technical issues, ensuring seamless operation of hardware, software, and network systems across our organization. Your enthusiasm for technology and customer service will drive your success as you assist users, troubleshoot problems, and maintain vital IT infrastructure. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations., * Proven experience in providing IT support

• Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux distributions
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls (including Meraki), and network security best practices
• Familiarity with computer hardware troubleshooting and maintenance procedures
• Experience managing enterprise tools like Active Directory, GPOs, SCCM, ServiceNow or Jira for ticketing and asset management
• Ability to analyze system logs using tools like BMC Remedy or similar platforms to diagnose issues effectively
• Excellent communication skills with the ability to explain technical concepts clearly to users of varying technical backgrounds
• Demonstrated ability to prioritize tasks efficiently in a fast-paced environment while maintaining high-quality support standards

Join us as an IT Technician if you’re passionate about technology support and eager to grow your expertise in a vibrant team dedicated to operational excellence. Your proactive approach will help keep our systems running smoothly while delivering exceptional service that empowers our organization every day.