IT Support Specialist/End User Support Engineer

We are seeking an experienced Senior IT Support / End User Computing (EUC) Engineer to provide onsite IT support in a service bar/Genius Bar-style environment. This role serves as the primary point of contact for end-user technology support, ensuring seamless operation of desktops, laptops, networking, conference room technology, and enterprise collaboration tools. The ideal candidate will have strong troubleshooting skills across both Windows and Mac environments, along with experience supporting enterprise IT infrastructure., * Provide onsite IT support for end users in a walk-up service desk/Genius Bar environment.

• Troubleshoot and resolve hardware, software, and operating system issues for Windows PCs and Mac devices.
• Support Microsoft 365 applications including Outlook, Teams, Office Suite, and OneDrive.
• Perform Level 2 desktop support, incident resolution, and service request fulfillment.
• Provide smart hands support for networking equipment, cabling, and patching activities.
• Support conference rooms, Microsoft Teams Rooms (MTR), audiovisual systems, and meeting technologies.
• Assist with onboarding/offboarding, device deployments, software installations, and hardware replacements.
• Execute operational procedures while maintaining compliance with IT policies and security standards.
• Document IT processes, configurations, and operational changes.
• Perform testing and validation of IT solutions before implementation.
• Coach and assist end users on IT tools, applications, and best practices.
• Collaborate with infrastructure, networking, and security teams to resolve complex technical issues.
• Contribute to continuous improvement of IT support processes and service delivery.

• 8-10 years of experience in IT Support, End User Computing, or Desktop Support.
• Strong experience supporting both Windows PCs and Apple Mac systems.
• Hands-on experience with Microsoft 365, including Outlook, Teams, Office applications, and OneDrive.
• Experience with Level 2 Help Desk/Desktop Support.
• Knowledge of network patching, cabling, and smart hands support.
• Experience supporting Microsoft Teams Rooms (MTR), audiovisual equipment, and conference room technology.
• Familiarity with Operational Technology (OT) networks.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently in a fully onsite environment.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• IT certifications such as CompTIA A+, Network+, Microsoft, Apple, or ITIL.
• Experience with enterprise endpoint management and device imaging.
• Knowledge of IT security best practices and operational standards.

Must-Have Skills

• 8-10 years of IT/Desktop Support experience
• Windows & Mac support
• Microsoft 365 (Outlook, Teams, Office Suite)
• End User Computing (EUC)
• Level 2 Help Desk support
• Networking patching & Smart Hands
• Microsoft Teams Rooms (MTR)
• Audio/Visual & Conference Room support
• OT Networks
• Hardware & Software troubleshooting
• IT Operations & Process Documentation
• Excellent customer service and communication skills, * Do you have 8-10 years of IT Support / End User Computing (EUC) / Desktop Support experience?
• Strong experience supporting Windows PCs and Apple Mac systems
• Do you have hands-on experience with Microsoft 365 (Outlook, Teams, Office Suite, OneDrive)
• Level 2 Help Desk/Desktop Support experience
• Experience supporting Microsoft Teams Rooms (MTR), conference rooms, and Audio/Visual (AV) equipment
• Experience with network patching, cabling, and Smart Hands support
• Strong troubleshooting skills for hardware, software, operating systems, and peripherals
• Are you a US Citizen or GCH? If on Visa please mention the Visa Status
• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Please confirm your email address and contact number?
• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?

3.33.3 out of 5 stars Issaquah, WA 98075 $26 - $30 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance