Senior ServiceNow Engineer - CMDB & Service Data (Omaha, NE)

We are looking for a Senior ServiceNow Engineer to serve as the primary owner of First National Bank of Omaha’s Configuration Management Database (CMDB), Services, and Offerings data within the ServiceNow platform. This role goes beyond day-to-day administration - it is a strategic, hands-on engineering position responsible for the design, governance, integrity, and continuous improvement of CMDB architecture and service data. The ideal candidate brings deep ServiceNow platform expertise, a strong understanding of the Common Service Data Model (CSDM), and the ability to partner cross-functionally to drive data quality and operational excellence across ITSM processes., * Own and evolve the CMDB architecture, technical design, and roadmap, ensuring alignment with FNBO’s ITSM strategy and the ServiceNow CSDM framework.

• Design, implement, and govern integrations between the CMDB and external data sources (e.g., SCCM, SAMPro, ServiceNow Discovery, cloud platforms), ensuring data accuracy and reliability.

• Establish and maintain enterprise-grade CI data governance frameworks, policies, and procedures, serving as the subject matter expert and escalation point for CMDB data integrity.

• Develop and monitor CI data health reports and dashboards, proactively identifying and resolving data quality issues.

• Partner with application owners, infrastructure teams, and business stakeholders to define and enforce CI data ownership, accountability, and lifecycle management.

• Serve as the primary owner of the Bank’s Services and Offerings data within ServiceNow, ensuring accurate representation of business and technical services in alignment with the CSDM.

• Lead the design and maintenance of Service Mapping and Business Service models to support executive-level visibility into service health and dependencies.

• Continuously evaluate and expand the CMDB data model, including CI classes, attributes, and relationship types, to meet evolving business and technology needs.

• Define, enforce, and audit CI lifecycle processes, ensuring all creation, update, and retirement activities adhere to approved governance standards.

• Lead the full lifecycle of CMDB platform enhancements, from requirements gathering and story creation through development, testing, and deployment.

• Lead CMDB validation and regression testing activities during ServiceNow platform upgrades, patches, and new capability deployments.

• Work closely with the IT Asset Management Team to maintain data relationships for IT assets across the ServiceNow platform.

• Mentor junior team members and provide guidance, training, and documentation to support CMDB knowledge growth across the organization., It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you’ll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or seven years of equivalent experience.

• 5+ years of hands-on experience with the ServiceNow platform, including deep expertise in CMDB and its role in supporting ITSM processes such as Incident, Problem, Change, and Asset Management.

• Demonstrated experience managing CI data at enterprise scale, including CI lifecycle management, data quality programs, and governance frameworks.

• Experience building and maintaining data relationships across the ServiceNow platform, including Business Applications, Technical Services, Business Services, Offerings, Assets, and Software Models, in alignment with the CSDM.

• Experience with ServiceNow Discovery, Service Mapping, or third-party data integrations (e.g., SCCM, SAMPro) as sources of CMDB population.

• Experience defining, documenting, and implementing CMDB governance processes and procedures.

• Effective communication and collaboration skills; ability to work with management and technical staff at all levels.

• Strong working knowledge of the ServiceNow Common Service Data Model (CSDM), including Services, Offerings, and Application Service mapping.

• ServiceNow Certified System Administrator (CSA).

Preferred Qualifications

• Strong organizational, analytic, and complex problem-solving skills.

• ServiceNow Certified Implementation Specialist - ITSM or CMDB (CIS).

• ITIL Foundation certified.

• Strong working knowledge of the ServiceNow Common Service Data Model (CSDM), including Services, Offerings, and Application Service mapping.

• Highly effective speaking, listening, writing, and interpersonal skills.

• Experience in a regulated industry (financial services, healthcare, etc.) with an understanding of compliance and audit requirements as they relate to CMDB data.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation range (base pay): $89,828.00-$148,215.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level., We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

At FNBO, our employees are the heart of our story-and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success., FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.