IT Support Technician - II

We are seeking a Senior IT Support Professional to provide onsite End User Computing (EUC) support through a service bar model. This role delivers hands-on technical support for PC & Mac systems, OT networks, Microsoft 365, network patching, smart hands support, and Audio Visual (AV)/Microsoft Teams Rooms (MTR) technologies. The position ensures reliable IT operations, system security, and high-quality end-user support while driving process improvements and operational excellence., * Provide onsite Level 2 IT support for hardware, software, and end-user issues.

• Support Windows PCs, macOS, Microsoft 365, OT networks, network patching, and AV/MTR conference room technologies.
• Perform IT operations, maintenance, testing, and troubleshooting following established procedures.
• Implement and maintain data security and IT operational standards.
• Design, document, and improve IT operational processes and service levels.
• Deliver user training, coaching, and technical guidance.
• Collaborate with cross-functional teams to resolve complex technical issues and enhance IT services.

• 8-10 years of IT infrastructure or desktop support experience.
• Strong expertise in End User Computing, Windows, macOS, Microsoft 365, OT Networks, Network Patching, Audio Visual (AV), Microsoft Teams Rooms (MTR), and Smart Hands Support.
• Experience with IT operations, process documentation, testing, troubleshooting, and information security.
• Excellent analytical, problem-solving, communication, and customer service skills.
• Ability to improve IT processes, provide technical leadership, and support enterprise environments.

$35.48 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Vision insurance