FSC Technical Support Engineer

• Troubleshoot and resolve escalated server, network, control system problems and applications.
• Research, replicate, determine root cause and test solutions to field and customer reported problems.
• Create and document product application and problem solution articles and videos in a support Knowledge Base.
• Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
• Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
• Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
• Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
• Perform remote and onsite customer technical support as needed.
• Participate in and provide technical support on new product Alpha & Beta test sites.
• Coordinate Beta testing and deployment of software patches.

Do you have experience in Research?, * Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.

• Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.

Preferred

• One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
• Experience with MSP (Managed Service Provider) is a plus.
• Windows Server configuration and administration, Active Directory and IIS.
• Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
• Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
• Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP\IP Networking.
• Knowledge of security protocols, secure communications, and certificates.
• Working knowledge and experience with Metasys is an asset.
• Knowledge of SQL database and script writing.
• Knowledge of Powershell scripting and/or other light programming experience.

3.63.6 out of 5 stars Glendale, WI Remote $85,200 - $118,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
• Company vehicle, HIRING SALARY RANGE: $85,200-118k(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward