Meter Services Technical Support Dispatcher (On-Site)

This is a hybrid administrative and technical support role responsible for coordinating support requests, scheduling software installations, managing ticket workflow, and assisting customers with Pacific Office Automation’s managed print services software. If you enjoy staying organized, solving technical problems, and providing exceptional customer service, we’d love to hear from you., * Monitor, prioritize, and route incoming Meter Services support tickets to the appropriate technician or department.

• Review support requests for accuracy and completeness while gathering additional information when necessary.
• Track ticket progress and ensure timely follow-up, communication, and resolution.
• Maintain detailed documentation within the company’s CRM and ticketing systems.
• Coordinate and schedule Remote Monitoring Services software installation appointments with customers, technicians, and sales representatives.
• Manage technician schedules and assist with workload planning to maximize team efficiency.
• Install and configure Remote Monitoring Services software for customers.
• Troubleshoot software issues and provide technical support to both internal and external customers.
• Communicate with customers via phone and email to provide updates, answer questions, and collect information needed to resolve issues.
• Partner with sales representatives, contract administrators, and Meter Services technicians to deliver an outstanding customer experience.
• Complete all required MPS Monitor training within the first 30 days of employment.
• Participate in ongoing technical development by working toward Microsoft and/or CompTIA A+ certifications.
• Support department goals while meeting role-specific performance metrics and KPIs.

• High school diploma or equivalent required.
• Associate degree preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Comfortable working with computers and learning new software systems.
• Ability to work independently while collaborating effectively within a team.
• Customer-focused mindset with excellent follow-through and professionalism.

Preferred Qualifications

• Customer service experience.
• Technical support or IT Help Desk experience.
• Experience working with CRM or ticketing systems.
• Interest in technology and troubleshooting software applications.
• Microsoft or CompTIA A+ certifications, or a willingness to obtain them.

Pulled from the full job description Health insurance 401(k) matching Paid time off Vision insurance Health savings account Dental insurance Flexible spending account, * Career advancement and professional growth opportunities.

• Ongoing training and certification programs.
• Collaborative, team-oriented work environment.
• Medical, Dental, Vision, and Life Insurance.
• 401(k) with company match.
• Paid Time Off, Vacation, and Sick Leave.
• FSA and HSA benefit options.

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales and service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, outstanding benefits, and passionate coworkers who are committed to helping you succeed. We believe in developing long-term careers by providing employees with the training and certifications needed to stay current with rapidly evolving technology. At POA, every voice matters, regardless of seniority or tenure.