INFORMATION TECHNOLOGY SPECIALIST I

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment. CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities. CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department. Please visit our website to learn more about Enterprise Information Services. Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities., In order to be considered for this position, you must submit a statement of qualifications (SOQ) in addition to the standard state application. If you do not submit SOQ, your application WILL NOT be considered. A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. If you do not have the specific experience requested above, include examples of similar work experience that would demonstrate your ability or knowledge to perform the specific functions outlined in the questions. The SOQ also serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Your responses to the questions below must be submitted on a separate document and must be no longer than two pages in length for all questions, utilizing Arial 12-point font, with 1 inch margins. Each page must include your name and page number in the upper right hand corner of the page. Please answer the questions below:

• What are the most important qualities that a technology lead should possess? Please describe your experience by giving examples of using these qualities.
• Please describe an instance where you were required to take innovative steps to resolve a complex technology issue. What steps did you take, and how did you successfully resolve the issue? The following links can be used to guide you to complete the Statement of Qualification (SOQ) and Resume if you require assistance: Statement of Qualification, Desirable Qualifications and Supplemental Questionnaire Information How to Write a Resume

This position requires local in-person duties to be performed. We can discuss further during the interview process. The successful candidate must reside in California upon appointment. Do you want to apply your IT technical skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission. Under direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is a member of a multi-disciplinary team consisting of technical support analysts. The position performs independently, with minimum supervision, and is responsible for advanced personal computer (PC) support and network connectivity. The position leads technical staff that provides first line support for personal computer workstation installation, problem diagnostics, and resolution, training and customer support. Duties extend to provide support for planning, acquiring, researching and evaluating new technology and products to be used within the current technical environment. The position establishes and maintains constructive professional relationships with the bureau’s PC customers and must effectively communicate technical information with them, including those customers considered to be non-technical., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to learn advance troubleshooting of technology issues
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
• Demonstrate ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Demonstrate strong organizational and time management skills in a fast paced environment; and
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
• Microsoft Operating System environment and Office 365
• Configuring, managing, and troubleshooting various hardware, software, and mobile devices
• Experience providing excellent IT customer service
• Strong verbal and written communication skills including IT documentation
• Excellent interpersonal skills and experience working effectively as part of a team
• Strong analytical/problem-solving and research skills
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

California State Prison-Los Angeles County opened in February 1993 and is located in Lancaster, California, and is the first and only state prison in Los Angeles County. Lancaster and surrounding cities (Palmdale, Quartz Hill and Rosamond) make up what is known as the Antelope Valley. Located in Los Angeles County in the city of W. Lancaster.