INFORMATION TECHNOLOGY ASSOCIATE

Limited term 12 months; may be extended up to 24 months or become permanent This position requires local in-person duties to be performed. If telework is available to employees it will be in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required We can discuss further during the interview process. The successful candidate must reside in California upon appointment. Do you want to apply your IT technical skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission. Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will be responsible for face to face, hands on support of end user devices, printers, networking equipment, training, and general help desk services. The ITA provides first level of support, and is an integral part of the CDCR Enterprise Information Services team. Please visit our website to learn more about Enterprise Information Services. The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account. For HRTS communication, this is in reference to Job Requisition (JR) 3977. Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application. CDCR employees are encouraged to use their existing CDCR email address on their applications. Please see attached duty statement.

Do you have experience in User training (technical support)?, In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions.
• Ability to learn advance troubleshooting of technology issues.
• Working knowledge and experience supporting on-site and remote customers with: Microsoft Active Directory, Microsoft Operating System environment and Office 365.
• Configuring, managing, and troubleshooting various hardware, software and mobile devices.
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders.
• Demonstrate ability to handle multiple priorities simultaneously and effectively.
• Experience of providing excellent IT customer service.
• Exercise good judgement, work well under pressure, and meet deadlines.
• Demonstrate strong organizational and time management skills in a fast-paced environment; and
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
• Demonstrates ability to follow directives and established local procedures and expectations.
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

California Institute for Men (CIM) opened in San Bernardino County in 1941 on 1,700 acres of land. The California Institution for Men (CIM) is a large complex consisting of four separate facilities under the administration of one warden. Dedicated on June 21, 1941, the California Institution for Men was the first major minimum security institution built and operated in the United States.

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment. CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities. CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department. Please visit our website to learn more about Enterprise Information Services. Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.