INFORMATION TECHNOLOGY ASSOCIATE

Under the general supervision of the Information Technology Supervisor II, and the direction of the on-site Information Technology Specialist I, the incumbent provides associate-level Service Desk support, which includes daily phone/e-mail/ticket requests for all IT customers at the Canyon Springs Community Facility.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Microsoft Windows 11; PC Hardware, components, and accessories; Apple iOS, Microsoft Office 365; printer management; Microsoft Active Directory; Microsoft SCCM; Microsoft Intune; video conferencing.

Ability to: Develop and maintain cooperative and harmonious relationships within the Department and regional centers, the public, and others; maintain a calm demeanor under pressure; demonstrate consistency in attendance; work with professional personnel in the field relating to coordinating and developing services for persons with developmental needs; analyze situations accurately and take effective action; speak and write effectively; reason logically and creatively; analyze data and present ideas and information effectively.

Work on a computer a majority of the time. Occasional after-hours work to resolve IT issues. Occasionally required to move and transport items weighing up to 25 pounds. Must be able to commute to remote work sites.

Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment.

This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position., As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Canyon Springs is located in Riverside County in Cathedral City, 110 miles southeast of Los Angeles in the Coachella Valley. Recreation/cultural attractions include golf, tennis, desert preserves, parks, rock climbing, hiking, biking, museums, art galleries, and theater. Next door is well-known city of Palm Springs. Although known as a winter resort area, increasing numbers are making the Coachella Valley their year-round home. There are schools, and shopping in the area.