Repair Technician - Cell Phone, Tablet, Computer (In-Store & Remote-Driving)

You will be required to maintain flexibility regarding training and work location, as you may be assigned to any of our three store locations (Cedar Park, West Parmer, Round Rock) based on business needs. Your final store assignment will be determined upon completion of the training period.

Intro

UBREAKIFIX by Asurion - Samsung and Google’s certified repair partner - is expanding across the Austin Metro. We’re hiring reliable, skilled repair technicians who bring a great attitude and want to grow into leadership.

This is a customer-first role. Technicians spend at least 50% of their time at the front of house: greeting customers, answering calls, converting leads, and offering our protection plan on every transaction. Repairs start with phones and tablets plus protection plans. Mac and PC work is earned after 6-9 months of strong performance.

Compensation

Entry Technician (Phones & Tablets): $15-$17/hr after 4-week training and certification

Senior Technician (Phones, Tablets, Mac & PC): $17-$18/hr, eligible after 6-9 months of demonstrated performance

Remote Technician: Starts at $16/hr with a quick path to $18/hr for above-average performers

What you’ll do

The essentials below are the core of the job, though the role includes additional duties as needed to keep the store running well.

Front of House (minimum 50% of your time)

Greet every customer warmly and make the store feel welcoming the moment they walk in.

Answer phone calls professionally, capture every lead, and follow up to convert quotes into repairs.

Proactively call and update customers on repair status. No customer should wonder where their device is.

Offer our protection plan smartly and gently on every single transaction. Make it part of the conversation, not a pitch.

Write clear, thorough notations in the POS on every ticket so any teammate can pick up where you left off.

Repairs

Diagnose, troubleshoot, and repair phones and tablets in-store or on-site. Mac and PC repairs are added to your scope after 6-9 months of demonstrated performance.

Explain repairs in plain language and clearly present protection plan coverage and benefits so customers can make informed choices.

Ensure all repairs meet uBreakiFix quality standards; track devices and maintain accurate POS records.

Store Operations

Keep the store clean, organized, and visually sharp at all times. The store’s appearance reflects the quality of our work.

Own inventory accuracy: receive parts, count stock, flag discrepancies, and keep the back of house tidy.

Maintain a professional, friendly presence in-store and in customers’ homes.

Outstanding customer service skills and genuine comfort talking with people

High integrity, honesty, and loyalty

Strong phone presence and willingness to make outbound calls every shift

Excellent technical, problem solving, and analytical skills

Exceptional organizational skills and attention to detail in written notes

Strong written and oral communication skills

Work well in a team

Ability to work flexible hours and locations, including weekends and holidays

High school diploma or GED

Valid driver’s license

Bonus Qualifications

A+ Certification

Apple Certified Macintosh Technician (ACMT)

Experience repairing electronics, smartphones, PC/MACs, and game consoles

Technical degree or certification in Electronics or Consumer Electronics

Previous experience working at retail electronics store

Previous customer service experience

Pay: $15.00 - $18.00 per hour