Technical Support Specialist III - BCSO

• Troubleshoots to determine the exact cause of network or data communication problems and repairs personal computers and peripherals
• Installs or relocates computer workstations and peripherals
• Assists users in determination of software requirements and needs
• Performs diagnostic tests on microcomputers, network systems and application software
• Maintains accurate records of hardware/software installation and relocation
• Monitors transaction logs and modifies programs to provide maximum efficiency
• Tests and evaluates hardware and software for efficiency and compatibility with existing network systems
• Responds to after-hour calls related to network problems
• Performs related duties as required

• Graduation from an accredited college or university with an Associate’s Degree in Computer Science, Data Processing, Management Information Systems or a closely related field, and two (2) years computer network experience; OR successful completion of a relevant program from an accredited technical school and two (2) years computer network experience; or an equivalent combination of education and experience
• Good knowledge of LAN software packages and operating systems; knowledge of programming languages Skill in training users on commercial software packages; skill in troubleshooting and repairing network equipment and peripherals; skill in installing hardware and software; skill in performing diagnostic system tests; skill in logic problem solving
• Ability to organize programming data in a logical manner and have extensive knowledge of safety standards and practices.
• Ability to recognize problems and recommend solutions; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with County employees, Department Heads, Elected/Appointed Officials and co-workers
• Must secure and maintain a favorable background investigation from the Bexar County Sheriff’s Office
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must have available transportation during entire workday; required to travel to remote sites within Bexar County
• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
• Required being on-call 24-hours a day
• May be required to work more than 40 hours during the workweek

Work Environment and Physical Demands:

• Working conditions are primarily in an office environment
• Physical requirements include occasional lifting/carrying of 35-40 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard.
• Subject to sitting, standing, walking, reaching and handling to perform the essential functions

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.