Service Desk Technician

*) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).

*) 1-2 years of customer support, help desk, or technical support experience.

*) Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting.

*) Strong knowledge of desktop/laptop configuration, software installation, and network connectivity.

*) Excellent verbal and written communication skills.

*) Strong customer service, problem-solving, and multitasking abilities.

Preferred Qualifications:

*) Experience supporting enterprise IT environments.

*) Familiarity with ticketing systems and IT service management.

*) Experience providing executive/VIP support.

*) Ability to work independently while managing multiple priorities.

CONTRACTOR, FULL_TIME, PART_TIME