Voice Engineer - Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract

Scope AT

Birmingham, UK

8 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.careerboard.com

Tech stack

Adobe Analytics Microsoft Windows Data Analysis Microsoft Online Services Command Query Separation Interoperability Routing Windows PowerShell Power BI Azure Active Directory Microsoft SharePoint Ribbon (Software)

+3 more

Microsoft Onedrive Splunk Cisco

Requirements

Applicants must be eligible to work in the specified location

Voice Engineer - Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract

Voice Operations engineering support for Cisco and MS Teams. Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport-including external carrier.

MS Teams Voice experience, including:

MS Teams troubleshooting and interoperability management with Core Voice services such as Ribbon SBC, Cisco Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues 3+ Experience with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) template/PowerBi, Teams Policies, Audio Conferencing 5+ years working with or deploying Microsoft Teams, SharePoint online, OneDrive and Exchange Online 5+ years Implementing or supporting Teams Phone System, including Direct Routing, e-911, AA/CQs, MTRs Experience with Microsoft 365 Admin Center, Teams Admin Center, and Microsoft Entra, Message Center, Service Desk Microsoft 365 Certified: Teams Administrator Associate PowerShell, GraphAPI, Splunk, ThousandEyes Experience in engaging Microsoft tickets and escalation Leadership and Communication on outages, including reporting change related incidents Incident and change activities in the core voice production environment. Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation