Teams Telephony Engineer

Insight Global is seeking a Teams Telephony Engineer for a top reinsurance client. This mid-level, contract-to-hire role sits within the Infrastructure & Operations Microsoft 365 team and focuses on the administration, support, and optimization of Microsoft Teams Enterprise Voice. The engineer will act as a primary administrator for Teams Phone, owning day-to-day operations, configuration, troubleshooting, and platform reliability. This is a hands-on role with strong visibility, working closely with internal IT teams and external providers to ensure stable, high-quality voice services across the organization. This is a remote, 3 month contract-to-hire, with a pay rate of $35-45/hr and a conversion salary up to $110k.

Day-to-Day

• Administer and support Microsoft Teams Enterprise Voice as the primary telephony platform

• Handle day-to-day configuration, changes, and troubleshooting for Teams Phone

• Manage user onboarding/offboarding, number assignments, and DID lifecycle

• Support Direct Routing and SBC integrations

• Monitor voice quality using CQD, call analytics, and CDRs

• Coordinate with telecom vendors on provisioning, porting, and incidents

• Support telephony resiliency, failover testing, and DR call flows

• Maintain documentation, runbooks, and operational standards

• Collaborate with network, security, and service desk teams on voice-related issues

• Provide limited support for a cloud-based faxing solution

• 3-7 years of experience supporting enterprise telephony or unified communications

• Strong hands-on experience with Microsoft Teams Phone / Enterprise Voice

• Experience administering call queues, auto attendants, dial plans, and voice routing

• Solid understanding of VoIP, SIP, and Direct Routing

• Experience working with telecom or cloud telephony providers

• Ability to provide Tier 2/3 support and troubleshoot complex voice issues

• Strong documentation and communication skills * Experience with secondary cloud telephony platforms for resiliency or DR

• PowerShell experience for Microsoft Teams or M365 administration

• Experience supporting distributed or multi-site environments

• Exposure to call center or high-availability voice environments

• Microsoft certifications (Teams Admin, Teams Voice Engineer, M365 Admin)