IT School Technician

We are seeking a proactive and customer-focused School IT Technician to deliver high-quality 2nd and 3rd line support across our London school sites. In this key role, you will ensure the reliable operation, security, and continuous improvement of IT services, supporting both staff and students in their day-to-day technology needs. You will be responsible for maintaining core infrastructure, carrying out routine maintenance of hardware and network services, and resolving technical incidents through a mix of onsite and remote support, all while meeting agreed service levels. Alongside this, you will contribute to wider technology initiatives and transformation projects, helping to enhance systems that enable effective teaching and learning. Maintaining accurate site documentation, including hardware and software inventories, will also be essential to ensure compliance and operational efficiency.

We are looking for a customer-focused and experienced IT professional who thrives in a fast-paced, user-facing environment. You will have several years’ experience in a 1st or 2nd line support role, with strong technical knowledge of Windows 11 and Intune, alongside Apple devices including iPads, MacBooks, and Jamf. The ideal candidate is proactive, able to work under pressure, and confident using their initiative to resolve issues efficiently while delivering an excellent user experience. You will bring outstanding communication skills, both written and verbal, and a methodical, analytical approach to problem solving, paired with the creativity to find effective solutions. Experience working onsite, particularly within a school or similar setting, is desirable, as are relevant certifications such as ITIL, JAMF 100/200, or CompTIA qualifications (A+, Network+, Security+), although these are not essential.

• Competitive salary depending upon qualifications and experience
• Enrolment in our company pension scheme
• Free lunch provided during Term Time
• School fee discount
• Exclusive third-party discounts
• Ongoing professional development

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, “Thrive in a rapidly evolving world”.