IT Technician

The IT Technician will maintain and develop the school’s IT resources for safe, effective use by pupils and staff, support and advise pupils and staff in the appropriate use of IT. The post-holder will be expected to monitor and assist in the management of the college’s IT support service. The successful applicant will need their own mode of transport as visiting the Lancing College Prep schools will be a twice weekly occurrence., * To connect, set up and support hardware in cloud, hybrid, and Active Directory Windows environments.

• To create and install software packages.
• To maintain, upgrade and repair a wide range of hardware.
• To create and maintain user accounts and permissions.
• To maintain and update information on the school’s intranet.
• To maintain asset inventories.
• To configure, set up, and support audio-visual equipment for meetings, presentations, and events.

Server & Network Support

• To troubleshoot network connectivity issues.
• To troubleshoot Wi-Fi signal and performance issues.
• To support users with BYOD connectivity.
• To monitor network traffic logs.

Continuity, Maintenance & Security

• To follow routine maintenance procedures.
• To follow school backup, virus protection and security procedures.

Support Request Management

• To record accurately support requests, outcomes and time taken in the IT helpdesk.
• To investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.

Internal Support Arrangements & External Contracts

• To work to the school’s support service level.
• To communicate effectively with 3rd Party Suppliers.
• To escalate contract/warranty issues appropriately.

Strategy & Planning

• To identify possible IT requirements and solutions.

Team Responsibilities

• To work as part of a team and adopt flexible working practices.

Personal IT development

• To attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
• To proactively keep abreast of major IT developments.

Communications

• To support staff and pupils in the use of IT resources through direct interaction and by producing training guides.

Health & Safety

• To carry out basic safety checks.
• To follow relevant Health and Safety procedures and raise awareness among staff, pupils and other users.

Educational Awareness

• To attend and support staff training sessions, to increase personal understanding of how IT is used in specific contexts.

This job description sets out the main duties at the time it was drawn up. Such duties may vary occasionally but without changing the general character of the duties or the level of responsibility entailed, and the candidate will be required to carry out any reasonable requests required by their Line Manager.

Do you have experience in macOS?, * Proven experience working in IT support technical role.

• Proven experience working in Microsoft Intune and Microsoft 365 admin center.
• Proven experience working in Active Directory.
• Working knowledge of Windows and MacOS Systems.
• Proficient in Microsoft Office 365 applications.
• Working knowledge of networking concepts.
• Excellent oral and written communication skills.
• Strong organisational skills, a high level of discretion and attention to detail.
• Ability to work flexibly within a small team environment but also independently.

Lancing College runs a Server 2022 / Windows 11 network of approximately 600 PCs and laptops supporting 1500+ users on four sites. We have two suites of Apple iMacs. We support Pupils own devices on a BYOD basis. All pupils are required to being their own device and teachers are provided with a Surface Pro laptop.