IT Specialist (Desktop Support)

Apex Systems is immediately hiring for an IT Specialist (Desktop Support) with a large government client supporting the Navy & Marine Corps in Norfolk, VA!, * Hands-on software and hardware repair

• Must feel comfortable troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues
• Windows Server and Windows 7/8/10 experience highly desired
• Collect, identify, define, and organize detailed user and information technology requirements
• Candidate will help with project planning
• Work independently with minimal direction and be able to help conceptualize, design, construct, test and implement portions of their information technology solutions
• Assist information engineers in coding, testing, implementation, and documentation projects
• Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology.
• Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.
• Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements.
• Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
• Confirm and prioritize project plans and deliverables with the customer.
• Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.
• Apply metrics to monitor performance and measure key project criteria.
• Prepare system documentation.
• Establish and maintain security, integrity, and business continuity controls and documents
• Analyze, identify and resolve business and or technical problems using appropriate tools.
• Participate in special studies and stay current on emerging tools, techniques, and technologies.
• Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. *

• Secret Clearance (Eligible) & Security+ CE
• 3-5+ Years of IT Experience (Helpdesk/Desktop support)
• ServiceNow or Remedy ticketing experience

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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