Operations Support Manager

The Operations Support Manager role plays a critical function in supporting regional operations through data analysis, audit oversight, process coordination, and team communication. The successful candidate will collaborate cross-functionally and directly support Regional Vice Presidents (RVPs) and property teams to ensure operational excellence and regulatory compliance. The OSM needs to have experience with Tax Credit and HUD/Project-Based Section 8 experience to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team inspection., * Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.

• Assist Regional Vice-President (RVP) with special projects.
• Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
• Owner Liaison - Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
• Adhering to all guidelines within all applicable government programs.
• Performing quarterly file audits and ensuring discrepancies are corrected.
• Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
• Monitor, coordinate and prepare all financial data.

• 4 years of experience in affordable multi-family property management
• Excellent written and verbal communication
• Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office Suite, Onesite, and EIV, Auditing, Background Investigation, Cross-Functional, Customer Satisfaction, Data Analysis, Detail Oriented, File Audits, Government, Home Inspections, Marketing, Microsoft Office, Multitasking, Operational Audit, Operational Support, Operations Management, Order/Customer Fulfillment, Performance Management, Presentation/Verbal Skills, Process Management, Property Management, Regulatory Compliance, Tax Credits, Team Building, Team Lead/Manager, Time Management, Writing Skills

Paid Time Off Paid Holidays Medical/ Dental/ Vision Voluntary Life and Disability Benefits 401(k) + company match Education Reimbursement Referral Bonus Program, Compensation* $60,000 to $65,000 per year *Final agreed-upon compensation is based upon individual qualifications and experience. To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.

Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately 120 properties in 17 states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!