Cisco Certified Network Associate

• Monitors network management system and engages telecom providers to drive restoral efforts.

• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

• Solves systems and network problems/questions with limited scope and complexity.

• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

• Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.

• Takes guidance from other team members or management to resolve less routine issues.

• Works with Sr Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

• Participates in network solutions design and configurations.

• Analyzes issues and provides customers with guidance to resolve problems

• Individual job duties may vary.

• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

• Strong Customer Service skills

This position is for Overnight Shift 11 PM - 7:30 AM

ServiceNow Communication Collaboration Prioritization Customer Service Network Security Computer Hardware Network Protocols Business Valuation Telecommunications Network Management Data Transmissions Network Monitoring Incident Management IT Service Management Full Stack Development Call Center Experience Artificial Intelligence Network Troubleshooting Business Transformation Internet Protocols Suite Network Management System IBM Tivoli Management Framework Troubleshooting (Problem Solving) Cisco Certified Network Associate, 1. Experience in a Network/Security operations center - 24/7 support environment; Proven experience in the intake, prioritization, triage, troubleshooting and escalation of network/systems/application incident and problem management.

1. Previous experience monitoring and troubleshooting system performance, troubleshoots, resolves, or escalates network issues; monitoring network management systems

3.Hands on knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.; Hands on knowledge and understanding of ITIL/ITSM concepts and practices (Currently leveraging SNOW within this Operations Center- previous ServiceNow ticketing experience preferred).

1. Customer Service/Call Center experience; Great communication, collaboration skills as this role interacts with internal technology stakeholders and external customers directly., Noc, Ccna, Networking protocols, Network troubleshooting, Network monitoring, Network operations center, Network operations, * Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

• Knowledge and understanding of ITIL/ITSM concepts and practices.

• This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.

• In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR

• A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.

• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

• Knowledge of Remedy, Netcool, Office 0365, ServiceNow

• CCNA certification, Soldering Leadership Innovation Hand Tools Blueprinting Communication Team Oriented Wiring Diagram Diesel Engines Detail Oriented Problem Solving Health Advocacy Electrical Wiring Technical Drawing Mechanical Systems System Requirements Mechanical Drawings Mechanical Assembly Power Tool Operation Printed Circuit Board Operational Efficiency Artificial Intelligence Technical Documentation Discounts And Allowances Balancing (Ledger/Billing) Interpersonal Communications Employee Assistance Programs Continuous Improvement Process Troubleshooting (Problem Solving), Communication Task Planning Prioritization Microsoft Excel Problem Solving Value-Based Care Analytical Skills Care Coordination Influencing Skills Thought Leadership Payment Operations Healthcare Strategy Microsoft PowerPoint Stakeholder Engagement Utilization Management Performance Improvement Performance Measurement Revenue Cycle Management Healthcare Industry Knowledge Ethical Standards And Conduct Influencing Without Authority, ServiceNow Tactfulness Outsourcing Web Services Communication Sales Support Risk Management Problem Solving Team Leadership Cost Management Cost Estimation Managed Services Needs Assessment Project Planning Web Applications Analytical Skills Resource Planning Quality Assurance Service Offerings Influencing Skills Value Propositions Quality Management Business Valuation Technical Standard Google App Engines Workflow Management Business Strategies Process Improvement Business Objectives Business Priorities Resource Management Single Sign-On (SSO) Technical Leadership ServiceNow Discovery IT Service Management Organizational Skills Emerging Technologies Full Stack Development Development Management New Product Development Artificial Intelligence Application Development Business Transformation Organizational Structure Communications Management Open Database Connectivity Java Database Connectivity Microsoft Certified Partner Interpersonal Communications Cascading Style Sheets (CSS) Sales Performance Management Digest Access Authentication ITIL Foundation Certification Influencing Without Authority HyperText Markup Language (HTML) JavaScript (Programming Language) Configuration Management Databases Artificial Intelligence Development System Center Operations Management Simple Object Access Protocol (SOAP) Lightweight Directory Access Protocols Asynchronous Javascript and XML (AJAX) Application Programming Interface (API) Salesforce Certified Technical Architect Security Assertion Markup Language (SAML) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) +0

Google IT Automation with Python

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.