Desktop Support Engineer

· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI · Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-VirSkype etc. · Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks · Deployment of device drivers and windows patch updates · Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices · Manage the Security compliance health status of end user workstations · Working knowledge of enterprise Ticketing tool like ServiceNow · Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team · Adjust configuration options as required to resolve defects identified while performing corrective action on a device · Investigate desktop level incidents and identify root causes to be able to provide solutions. · Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities · Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot · L2 Workstations operational support · Monitor and report on User experience. · Report on Workstation image deployments and patch compliance metrics.

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.

Essential Skills: Windows desktop OSS Support Admin

Skills: Windows 11~Desktop Management - Infrastructure Services (IS)