Infrastructure Support Engineer

We’re working with a growing Managed Service Provider looking to appoint an experienced Infrastructure / 3rd Line Engineer to join their technical team. This role is ideal for someone with a strong all-round MSP background who’s comfortable working across cloud, security, infrastructure, and networking, and who enjoys resolving complex, escalated support issues for a broad client base. Strong Azure Infrastructure skills are key for this role., * Act as a senior escalation point for complex technical

• Support and maintain cloud environments across Microsoft Azure and Microsoft 365
• Support and maintain client infrastructure, including servers, virtualisation, and storage
• Support networking environments - switches, firewalls, routing, VPNs
• Support security-related issues across client environments - endpoint security, patching, identity/access management, and general security best practice
• Diagnose and resolve root-cause issues rather than just symptoms, reducing recurring tickets
• Document technical solutions, processes, and configurations clearly for internal knowledge base and client records
• Mentor and support junior engineers (1st/2nd line), helping to develop their technical knowledge
• Liaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout

• Proven experience working within an MSP environment at 3rd line level - essential
• Strong hands-on experience with Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local. and Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, etc.)
• Solid understanding of IT security fundamentals - endpoint protection, identity/access management, patching, and general best practice
• Infrastructure experience - servers, virtualisation (e.g. VMware/Hyper-V), storage, backups
• Networking knowledge - firewalls, switches, VPNs, routing/switching fundamentals
• Strong troubleshooting and problem-solving skills, comfortable owning complex escalations end-to-end
• Excellent communication skills, confident dealing directly with clients
• Relevant certifications desirable (e.g. Microsoft Azure/365 certifications, networking certs) but not essential if experience is strong