Software Helpdesk Support Analyst

As a Software Helpdesk Support Analyst, you will be the first point of contact for customers requiring assistance with their software. You will work closely with experienced consultants and technical specialists to resolve customer queries while developing your own technical knowledge and customer service skills., * Act as the first point of contact for customer support requests via telephone, email and remote support.

• Diagnose, troubleshoot and resolve software related issues or escalate them where appropriate.
• Deliver excellent customer service and maintain regular communication with customers throughout the support process.
• Accurately record all incidents, requests and resolutions within our helpdesk system.
• Work closely with colleagues to investigate and resolve more complex technical issues.
• Assist with software deployments, upgrades and customer implementation projects.
• Participate in internal training sessions to continually develop your technical knowledge.
• Follow company procedures and maintain the highest standards of professionalism and customer care., We believe in giving every employee the tools and opportunities to develop their skills by providing them with both external and internal courses and training.
• Rewards for Effort We believe in creating a positive environment across the teams by organising activities such as sports events, after work get-togethers and field trips. Our Christmas Party is pretty legendary too

We are looking for an enthusiastic and motivated individual who is ready to begin a career in technology. This is an excellent opportunity for someone starting their professional journey who enjoys helping people, solving problems and wants to develop valuable technical skills within a supportive and experienced team.

No previous commercial IT experience is required. We will provide full training and ongoing mentoring to help you build a successful career in software support.

This is an office based role in Martlesham Heath due to the nature of the systems and customer data we support., We are looking for someone with the right attitude rather than previous experience.

You should have:

• A genuine interest in technology and software.
• Excellent communication and customer service skills.
• A willingness to learn and develop new skills.
• Strong attention to detail.
• Good organisational skills.
• The ability to work well both independently and as part of a team.
• Confidence using computers and learning new systems.

Previous experience in customer service, retail, hospitality or administration would be beneficial but is not essential.

• Competitive starting salary of £24,000 per annum
• 21 days annual leave plus bank holidays and your birthday off
• Full software and solutions training
• Clear career development opportunities
• Supportive and collaborative working environment
• Modern office with breakout area and kitchen facilities
• Opportunity to work with a wide range of leading business technologies
• Company pension scheme

About enable.services

At enable.services, we believe technology should make businesses better. Our team works with organisations across a wide range of industries, delivering CRM, AI, managed IT services, telephony, marketing automation and system integration solutions that help our customers achieve measurable results.

If you are looking for your first role in technology and want to learn from experienced professionals while building a rewarding career, we would love to hear from you.

enable.services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

enable.services, based in Martlesham Heath, Ipswich, is a leading provider of CRM, AI, IT and business technology solutions. We help organisations across the United Kingdom transform the way they work through innovative software, managed IT services, customer engagement platforms and business integrations., Established in 1994, enable.services is a family-run business based in Martlesham, Ipswich, Suffolk.

Being certified UK partners of SugarCRM, EspoCRM, Mautic and make.com, we’re on a mission to provide results-driven software solutions for businesses big and small - putting people first, always.

We’re looking for innovative thinkers and passionate learners to join our dedicated in-house team. Whether you’re a seasoned professional or just starting your career, we pride ourselves in growing young talent and helping you discover your potential.

Apply today to join the enable family and be part of a team that’s at the heart of innovation, efficiency, and customer empowerment.