NOC Engineer I - Outage Management

Be an Early Applicant Remote Hiring Remotely in United States of America Mid level Remote Hiring Remotely in United States of America Mid level Monitor and coordinate outage resolution across access and core broadband networks (IP, Transport, Voice). Troubleshoot, isolate outages, create third-party tickets, support root cause analysis, and restore customer services while collaborating with engineering and operations teams on change management and chronic issue identification. The summary above was generated by AI

Lumos is looking for a full-time NOC Engineer I - Outage Management. The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms. This role monitors network health, coordinates outage resolution, analyzes performance issues, and collaborates with engineering and operations teams to restore services quickly and maintain network reliability.

The NOC Engineer I - Outage Management, assists with outage isolation, third party ticket creation, chronic issue identification, root cause analysis, and customer or network fault resolution. This position requires strong analytical skills, the ability to operate in a fast-paced environment, and a commitment to delivering high quality support across all network layers.

The NOC team operates in a 24/7 environment, and this position will operate specifically on a 3rd shift schedule (11 pm to 7 am). Success in this role requires effective communication, attention to detail, and the ability to troubleshoot complex issues while partnering with Voice, IP, Transport, OSP, and Local Operations teams., * Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams to ensure quick and effective resolution.

• Performs event notifications for internal teams, leadership, and external customers.
• Assists with third party ticket creation and escalation for offnet outages.
• Supports outage isolation, troubleshooting, and identification of chronic network issues.
• Diagnoses and resolves escalated network performance problems and monitors impacted systems.
• Provides technical and analytical support during root cause analysis and assists with action plan development.
• Works customer and network trouble tickets to restore service and resolve faults.
• Assists other NOC team members during critical outages and provides support across Voice, Transport, IP, and Broadband networks.
• Supports Change Management activities when needed.
• Completes additional duties and project assignments as provided by NOC leadership., Join a boutique investment banking team to build and own complex financial models, prepare client-ready presentations, drive M&A and capital-raising processes, manage diligence and coordination with advisors, and interact directly with senior clients. Requires strong analytical, quantitative, and client communication skills and elite execution on lean deal teams. Top Skills: Claude PluginExcelGaapIndex/MatchMacrosPivot TablesPower QueryPowerPointVlookupWordXlookup Fortune Brands Innovations

• Strong understanding of Ethernet and TCP IP networking and working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
• Ability to troubleshoot Access and Core engineering environments and support MPLS, layer two and layer three private networks, GPON and XGS PON networks, and multi protocol routing technologies.
• Familiarity with the OSI model and how it applies to routing and transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
• Knowledge of digital cross connect systems, multiplexing systems, and TL1 or CLI based provisioning.
• Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies.
• Experience with Cisco, Ciena, Nokia routing platforms and the ability to support software or hardware upgrades across broadband access and core equipment.
• Strong written and verbal communication skills and the ability to deliver clear updates during outages or escalations.
• Strong analytical and problem solving skills with high attention to detail and accuracy.
• Ability to prioritize work in a fast paced environment and collaborate effectively across technical teams.
• Ability to work independently with sound judgment and initiative.

What Makes You a Great Fit:

• High school diploma required and an Associate or Bachelor’s degree preferred.
• 2-4+ years of professional network operations experience or five or more years of related engineering or technical experience.
• CCNA certification preferred.
• Ability to work a 24/7 operational schedule including nights and weekends.
• Strong commitment to service quality, customer support, and operational excellence., Applicants must be at least eighteen (18) years of age at the time of application.

Physical Requirements:

• Frequently operates computer, keyboard, and related peripherals.
• Able to remain seated at workstation for extended periods.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas., An Hour Ago In-Office or Remote 100K-150K Annually Senior level 100K-150K Annually Senior level Edtech Field-based Account Executive responsible for hunting and closing institutional B2B nursing education sales within New England. Generate pipeline via cold outreach, demos, events, and webinars (60-70%); manage onboarding, retention, and upsell activities (30-40%). Meet quotas, maintain CRM data, collaborate cross-functionally, and travel extensively to secure bulk institutional contracts. Hilliard Advisors Inc, 16 Hours Ago In-Office or Remote 105K-165K Annually Senior level 105K-165K Annually Senior level Manufacturing Lead design, implement, and manage hybrid on-prem and Azure infrastructure. Oversee storage/backup, virtualization, networking, automation (IaC/scripting), monitoring, security/compliance, cost optimization, and lead/mentor infrastructure engineers while coordinating cross-functional teams and supporting data center operations. Top Skills: AnsibleAristaAryaka Sd-WanAWSAzureAzure Virtual DesktopAzure VmsBashCisco Router/SwitchCommvaultEmcFortinetGCPHyper-VJuniper Mist WirelessNetappPowershellPythonServicenowTerraformVmware Vsphere

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Lumos is transforming the future of connectivity by building one of the nation’s fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we’re working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you’ll find more than a job, you’ll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what’s next.