Mobile Case Manager

Mobile Case Manager, Mobile Case Manager: Meet youth where they are - beyond the doors of the Rochester Youth Shelter.

180 Degrees believes support shouldn’t stop at the shelter door. As a Mobile Case Manager (MCM), you’re the bridge between shelter and community, the consistent connection that helps youth stay stable and supported long after they’ve exited our doors. You’re out in the community, in the spaces where youth naturally gather, making sure no one falls through the cracks during a critical transition.

This role sits at the heart of 180 Degrees’ continuity-of-care model. You provide prevention-focused, community-based support and structured aftercare that keeps youth connected to stability as they move from shelter back into daily life. You collaborate closely with shelter staff and fellow Mobile Case Managers across the organization, ensuring every youth experiences a consistent, unified journey no matter where they are or what program they’re in.

You’ll operate with independence in the field but you’re part of the Shelter team. This role is grounded in strong supervision, teamwork, and constant connection back to shelter operations.

What you’ll actually do:

Serve as a consistent point of connection between shelter operations and the community

Provide prevention-focused, community-based case management to youth exiting shelter

Maintain structured aftercare services that ensure continuity of care during a critical transition

Build consistent outreach presence in spaces where youth naturally gather

Collaborate closely with shelter staff and other Mobile Case Managers to maintain alignment as youth move between programs and communities

Work independently in the field while staying grounded in supervision and Shelter teamwork

Maintain strong, consistent connection to shelter operations and the broader continuity-of-care model

Support planned and unplanned discharges, ensuring appropriate transition planning and continuity of care.

Maintain professional boundaries, confidentiality, and ethical practice

Keep clear, accurate documentation to support youth planning and progress

This role is for you if:

You believe support shouldn’t end when shelter does. You’re comfortable working independently but thrive when you’re part of a bigger Shelter team. You know that showing up consistently in the right place, at the right time, is what keeps youth on track. And you want work that’s real, human, and meaningful, wherever it takes you.

This is a full-time, onsite position (40 hours/week). No direct reports. Direct impact every day., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer. The employee is frequently required walk, stand, and go up and down stairs. Regular computer use. Combination of seated work and movement within the shelter and community. Occasional evening, weekend, or holiday hours, including on-call responsibilities. Travel to community partners and appointments as required.

Work Environment:

This role moves with the rhythm of a program that never closes. 180 Degrees operates 24/7/365. Crisis doesn’t run on a 9-to-5, and neither do we. Case Managers participate in the on-call rotation, and flexibility to work extended hours for events and special projects is part of showing up fully for this work. This is an on-site position at our state-of-the-art facility in Rochester.

About 180 Degrees:

This is an exceptional opportunity to join a fast-growing non-profit organization. Founded over 50 years ago, 180 Degrees is recognized for piloting innovative solutions to address challenges of homelessness, sexual exploitation, poverty and incarceration. With program sites around the state, 180 Degrees continues to expand its portfolio of programs and services now impacting the lives of over 2,000 youth and adults each year. We seek leaders who will guide the next growth phase of our organization.

Minimum age: 21.

Bachelor’s degree in human services, psychology, social services, social work, or a related field and two years of related case management experience; case management experience may be substituted in lieu of education on a year-for-year basis.

Experience in the nonprofit sector preferred.

Valid driver’s license and insurance; dependable transportation for traveling to community partners and events; ability to drive Company vehicle without restrictions.

Ability to clear a Department of Human Services background screening.

Essential Competencies:

Strong foundation in trauma-responsive and youth-centered practice.

Ability to build rapport with youth and families while maintaining professional boundaries.

Skilled in care coordination, advocacy, and collaborative problem-solving.

Understanding of confidentiality, data practices, and ethical responsibilities.

Strong written and verbal communication skills and documentation skills.

Excellent organization, time management, and attention to detail.

Ability to operate effectively in fast-paced, complex environments.

Proficiency with computer systems and databases., Bachelor’s degree in human services, psychology, social services, social work, or a related field and two years of related case management experience; case management experience may be substituted in lieu of education on a year-for-year basis., Minimum age: 21.

Bachelor’s degree in human services, psychology, social services, social work, or a related field and two years of related case management experience; case management experience may be substituted in lieu of education on a year-for-year basis.

Experience in the nonprofit sector preferred.

Valid driver’s license and insurance; dependable transportation for traveling to community partners and events; ability to drive Company vehicle without restrictions.

Ability to clear a Department of Human Services background screening.

Salary Range: $56,160.00 To $62,816.00 Annually

Sign on Bonus: Sign on Bonus of $600 (Half paid out at 3 months and the other half at 12 months).

Benefits:

Sign on Bonus of $600 (Half paid out at 3 months and other half at 12 months).

Paid time off (PTO) starting at 18 days annually.

Medical, Dental, FSA & HSA options

Life, STD, LTD

Employee Assistance Program, Sign on Bonus of $600 (Half paid out at 3 months and other half at 12 months).

Paid time off (PTO) starting at 18 days annually.

Medical, Dental, FSA & HSA options

Life, STD, LTD

Employee Assistance Program