Desktop Support & Deployment Technician - Onsite

This role is for a hands-on, self-motivated IT technician to support end users by deploying new hardware, assisting with Windows 11 migrations, and helping to execute IT projects across various metro-area locations. The ideal candidate enjoys working independently, solving problems, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career looking to gain enterprise-level experience., * Imaging and deploying laptops and desktops using SCCM

• Installing and configuring software, including reinstallation of licensed applications on replacement devices
• Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch
• Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs
• Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use self-service tools in ServiceNow
• Updating asset records in ServiceNow and helping to retire old equipment from our systems
• Following documented processes and offering suggestions for improvement
• Supporting project rollouts and refresh efforts across all locations
• Installing large-format displays, headless computer systems, or automation systems in airline or passenger-facing environments
• Partnering with the IT team and other departments to deploy standard hardware configurations

• 1-3 years of experience in IT support, hardware deployment, or a related role
• Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word)
• Experience with ServiceNow or other ITSM tools for asset tracking and updates
• Able to work independently and manage time across multiple sites
• Strong communication skills for working directly with end users
• Valid driver’s license and reliable transportation to travel between facilities
• Ability to lift 25-50 lbs. on occasion
• Sitting and standing for long periods of time
• Ability to work in dusty and dimly lit spaces for hours at a time

Desired Skills:

• Experience with Windows 11 migration or refresh projects
• Familiarity with BrightSign, media players, or headless computer upgrades
• Exposure to airport systems or working in a regulated environment
• Knowledge of Power BI or PowerPoint
• Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.