Business Information/Systems Specialist - Mental...

Assists programs under Scott County’s Behavioral Health programs. Acts as a key role in programs operations administration, fiscal analysis and reporting, data analysis, and performance measurement within the Behavioral Health department. Assists in daily operational procedures and quarterly/annual reporting. Understands the departments business processes and procedures, software systems, and care coordination efforts and makes recommendations to help the department operate more efficiently and effectively. Understands data analysis including stratifying and manipulating multiple data sets. Identifies and implements ways to enhance and/or maximize existing billing processes and revenue collection. Understands and operates software database reports and queries to obtain data on department’s key performance measures and indicators in coordination with the County’s Delivering What Matters (DWM) initiative. The employee works collaboratively with managers and supervisors to identify processes and measures that will convey program results. Provides guidance in dealing with complex analysis, technical duties, data quality assurance, and operational and capital issues, Defines, designs, and implements utilizing both staffing resources and software and system enhancements

Facilitates regular user group meetings with internal and external staff toidentifycurrent issues or opportunitiesin business operations.

Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting

Understands application development, database design, and data-modeling concepts and proposes changes to improve work efficiencies, automation, and reporting, requiring a strong understanding of Microsoft Excel and Access

Monitors billing processes and revenueincluding working with both clients and managed careorganizations to ensure payment for services arereceived.

Assists in grant monitoring and maintains accurate records

Understands software system gaps and opportunities in Current State Definitions (CSDs) and leads process improvement efforts (change) with the support of the business leads.

Acts as technical liaison when work requires coordination of efforts between departments and work unitsand works closely with business units and devises ways to maximize existing software functionality and usability

Assistsin obtaining the collection of performance data to include department reports, state reports, and federal reports

Provides training and guidance to departments and unitsregardingdepartment and performancemeasurement,including,assistingin the capture ofappropriate dataand the use of measures.

Works closely with business units and devises ways to maximize existing software functionality and usability.

Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting.

Prepares presentations as needed by the department director.

Provides training and guidance to departments and unitsregardingdepartment and performancemeasurement,including,assistingin the capture ofappropriate dataand the use of measures.

Reviews DHS, SAMHSA, andinsuranceguidelines and ensures compliance to such standards

Prepares presentations, conducts and leads meetings as needed to inform, obtain approval, and implement new functions, processes, and efficiencies with leaders in the organization

Assists leaders in the development, editing, andmaintainingoperating procedures and standards manuals as requested.

Creates and implements test cases for projects; conductsappropriateand necessary testing of software (both new and updated versions).

Understands software release notes and plays a key role for a successful implementation by coordinating with business units, IT, and vendors including testing of new software and software updates.

Understands employees of different disciplines with varying degrees of technical experience, helps with issue resolution and training users for successful adoption of changes to existing systems as well as new systems.

Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction isrequiredtoaccomplishwork and employer goals.

Performs other related duties asrequiredor assigned., The employee is under general supervision of theBehavioral Health and Housing Directorwho makes work assignments and outlines general procedures and policies to be followed. Work is reviewed through written reports, public presentations, conferences, and results achieved.

CORE COMPETENCIES AND ABILITIES

Customer Service -Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication -Is always clear about whatwe’redoing and whywe’redoing it.

Collaboration -Works with partners - communities, schools, faith groups,private business, and non-profitagencies - to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship -Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment -Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency -Fosters public preparedness and responds when families and communities face health and safety emergencies.

Requires equivalency of a Bachelor’s Degree in Business, Management, Finance, Accounting, Data Science or related field and three years of experience in process implementation and business operations. Preference given for experience in medical field operations, county administration, grant administration,insurance collections, and project management. A reliable form of transportation for the performance of work responsibilities isrequired., Knowledge -Knowledge of application development and/or database design/data modeling methodologies and toolsutilizedby the county.

Knowledge in technology and industry solutions, including office automation, data processing techniques and practices, software developmentmethodology, and forms and records management.

Knowledge of statistical, analytical, and research concepts and methods.

Knowledge of relationships between internal and external agencies and governing entities.

Knowledge and understanding of human behavior, cultural diversities, and language barriers to ensureequitableservice delivery.

Knowledge of e-business applications and/or content management systems, MS Project, Microsoft Office, Visio, and graphics software.

Abilities- Ability to work in a team environment and effectively work with both technical and functional staff.

Ability toremainflexible without losing focus on priorities, deadlines, and customer service perspective.

Ability to work under the pressure of time constraints and frequent interruptions.

Ability to evaluate and recommendnew technologiesto support the county business functions in the short and long term.

Ability to apply systems thinking to public sector programs to try to streamline and improve processes.

Ability to gather, analyze, document, and communicate information appropriately based on project goals and audience are valuable skills.

Ability to develop and present information for routine business and project analysis; ability to express complex technical concepts effectively, both verbally and in writing.

Ability to work well with people from different disciplines with varying degrees of technical experience.

Ability toinitiateand implement problem resolution, escalating issues appropriately.

Ability to work independently without close supervision.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.