Help Desk Supervisor/Sr. User Trainer

MarineTraffic

Washington, DC, United States

5 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www2.jobdiva.com

Tech stack

Microsoft Word Microsoft Excel Software Applications Spreadsheets Databases Text Processing Drupal Microsoft Office Office Automation Microsoft PowerPoint Microsoft SharePoint Data Management

Job description

Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website.
Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management.
Create, modify and run daily, weekly, monthly and quarterly reports, as requested.
Provide technical support to new and current users of the internal database system.
Assist in testing database functionality following upgrades or fixes.
Make updates to website based on specific data points at regular intervals.
Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting.
Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments.

Requirements

Excellent written and oral communication skills.
Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint.
Familiarity using Drupal, TEAMS or TEAMS Apps.
Experience with SharePoint (Administrative Role)
Bachelor’s degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Should be an expert user of the Government’s word processing, spreadsheet, and email systems.
Must be a U.S. Citizen and able to obtain a Public Trust clearance., * Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred.
Undergraduate degree valued.
Prior supervisory experience strongly preferred.
Experience with DOJ office automation environments extremely helpful.