Technical Support & Endpoint Device Specialist

We are seeking a detail-oriented Technical Support & Endpoint Device Specialist with 1-2 years of relevant experience to join a Technical Services Support Team. In this role, you will work closely with Security, Network, and Application Development teams, as well as business end-users, to support, maintain, and secure client endpoint devices (laptops, tablets, and mobile devices)., * Endpoint Management & Support: Provide daily support, troubleshooting, and maintenance for laptops, tablets, and mobile devices (iOS and Android).

• Scripting & Automation: Create PowerShell scripts for automated tasks and system reporting.
• Collaboration & Productivity Tools: Support Microsoft Teams (video, meetings, and conference room setups) and Office 365 productivity applications.
• Systems & Policy Administration: Utilize SCCM, Intune, and Active Directory Group Policies to deploy software, maintain device updates, and enforce security controls across endpoint hardware.
• Troubleshooting: Resolve hardware, software, and web browser application issues for local and mobile users.
• Documentation: Write clear, well-formatted technical documentation for end-users and tier-2/3 support teams.

• Experience: 1-2 years of hands-on experience in endpoint device support and technical service management.

• Operating Systems & Endpoint Tools: o Expert-level support for Microsoft Windows OS in an enterprise environment. o Expert-level experience with SCCM and MDM (Intune) to manage Windows, iOS, and Android devices.

• Directory Services & Policy: o High proficiency in Active Directory (User, Group, and Group Policy Management).

• Application & Hardware Support: o High proficiency in installing, configuring, and supporting mobile applications on enterprise devices. o High proficiency in Microsoft Teams support and conference room setup. o High proficiency in troubleshooting web browser applications and supporting remote/mobile users.

• Scripting: o Proficiency with PowerShell and VBScript.

• Documentation: o Strong ability to compose clear, technical documentation for both end-users and technical teams.

Preferred Attributes

• Change-Oriented: Proactively generates process improvements and approaches challenges creatively.
• Customer-Focused: Exceptional communication skills with a strong commitment to courteous, timely user support.
• Problem Solver: Strong analytical skills with the ability to evaluate technical issues, anticipate obstacles, and implement effective solutions.
• Team Player: Demonstrates strong collaboration across multi-disciplinary technical teams., * Experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management (Required 1 Years)
• Client endpoint support for laptops, tablets, and mobile phones (Required 1 Years)
• Creating PowerShell scripts for reporting and automation (Required 1 Years)
• Microsoft Teams - video, meetings, collaboration support (Required 1 Years)
• Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices (Required 1 Years)
• Office 365 productivity application support (Required 1 Years)
• Troubleshooting desktop/laptop/mobile device issues - hardware and software (Required 1 Years)
• Composing clear well formatted technical documentation for end-users and technical support teams (Required 1 Years)
• Providing Microsoft Windows OS support in an enterprise environment (Required 1 Years)
• SCCM and MDM to manage Windows, iOS, and Android end user devices (Required 1 Years)
• Active Directory, Groups/Users/Group Policy Management (Highly Desired 1 Years)
• Installing, configuring, supporting apps on mobile phones in an enterprise environment (Highly Desired 1 Years)
• Supporting Microsoft Teams issues, conference room setup and support (Highly Desired 1 Years)
• Supporting mobile users, laptops/tablets/smart phones (Highly Desired 1 Years)
• Troubleshooting web browser application issues (Highly Desired 1 Years)
• Scripting skills (VB Script, PowerShell) (Nice to Have 1 Years)
• Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways (Desired 1 Years)
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support (Desired 1 Years)
• Strong analytical skills - strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions anticipates obstacles and develop plans to resolve them. (Desired 1 Years)
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources (Desired 1 Years)
• Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities (Desired 1 Years)