Endpoint/Desktop Support Technician

Our direct client is looking for a Endpoint/Desktop Support Technician for a Hybrid Long term Contract in Harrisburg, PA.

NOTE: This position will be required to be first three months in office with hybrid work depending on operational needs. Days when the employee can telework will be rotated with an in-office rotation. On average would be 3 days a week. This schedule will be discussed during the virtual interview via Teams with the candidate’s participation with video-enabled., This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users.

• Client seeks someone with 1-2 years of relevant work experience.
• You will be a team member of the Technical Services Support Team.
• This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
• Create PowerShell scripts for reporting and automation.
• Microsoft Teams - video, meetings, collaboration support.
• Office 365 productivity application support.
• Troubleshoot desktop/laptop/mobile device issues - hardware and software.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

SKILL MATRIX:

• Experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management - Required
• Client endpoint support for laptops, tablets, and mobile phones - Required
• Creating PowerShell scripts for reporting and automation - Required
• Microsoft Teams - video, meetings, collaboration support - Required
• Office 365 productivity application support - Required
• Troubleshooting desktop/laptop/mobile device issues - hardware and software - Required
• Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices - Required
• Composing clear well formatted technical documentation for end-users and technical support teams - Required
• Providing Microsoft Windows OS support in an enterprise environment - Required
• SCCM and MDM to manage Windows, iOS, and Android end user devices - Required
• Active Directory, Groups/Users/Group Policy Management - Strong plus to have
• Installing, configuring, supporting apps on mobile phones in an enterprise environment - Strong plus to have
• Supporting Microsoft Teams issues, conference room setup and support - Strong plus to have
• Supporting mobile users, laptops/tablets/smart phones - Strong plus to have
• Troubleshooting web browser application issues - Strong plus to have
• Scripting skills (VB Script, PowerShell) - Nice to have
• Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways - Plus to have
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support - Plus to have

Strong analytical skills - strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions - Plus to have

• Anticipates obstacles and develop plans to resolve them. - Plus to have
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources - Plus to have
• Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities - Plus to have

Question 1: Where does your candidate currently reside (e.g. city, state)? Question 2: This position is 37.5 hours per week. Is this understood? Question 3: This position will be required to be first three months in office with hybrid work depending on operational needs. Days when the employee can telework will be rotated with an in-office rotation. On average would be 3 days a week. This schedule will be discussed during the virtual interview via Teams with the candidate’s participation with video-enabled. Are you fine with this?