Tech Support, End-Point Device Support, & Management

This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. PSERS seeks someone with 1-2 years of relevant work experience., · You will be a team member of the Technical Services Support Team.

· This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:

Ø Create PowerShell scripts for reporting and automation.

Ø Microsoft Teams - video, meetings, collaboration support.

Ø Office 365 productivity application support.

Ø Troubleshoot desktop/laptop/mobile device issues - hardware and software.

Ø Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices., Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices

Required

1

Years

Composing clear well formatted technical documentation for end-users and technical support teams

Required

1

Years

Providing Microsoft Windows OS support in an enterprise environment

Required

1

Years

SCCM and MDM to manage Windows, iOS, and Android end user devices

Required

1

Years

Active Directory, Groups/Users/Group Policy Management

Highly desired

1

Years

Installing, configuring, supporting apps on mobile phones in an enterprise environment

Highly desired

1

Years

Supporting Microsoft Teams issues, conference room setup and support

Highly desired

1

Years

Supporting mobile users, laptops/tablets/smart phones

Highly desired

1

Years

Troubleshooting web browser application issues

Highly desired

1

Years

Scripting skills (VB Script, PowerShell)

Nice to have

1

Years

Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways

Desired

1

Years

Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support

· Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.

· Expert Level - providing Microsoft Windows OS support in an enterprise environment.

· Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.

· Highly Proficient - Active Directory, Groups/Users/Group Policy Management.

· Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.

· Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.

· Highly Proficient - supporting mobile users, laptops/tablets/smart phones.

· Highly Proficient - troubleshooting web browser application issues.

· Proficient - scripting skills (VB Script, PowerShell).

Desired Characteristics

· Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.

· Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.

· Strong analytical skills - strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.

· Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.

· Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities., 1-2 years’’ experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management

Required

1

Years

Client endpoint support for laptops, tablets, and mobile phones, (1 of 2) Strong analytical skills - strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions

Desired

1

Years

(2 of 2) anticipates obstacles and develop plans to resolve them.

Desired

Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources

Desired

1

Years

Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities

This position will be required to be first three months in office (5 North 5th Street, Harrisburg, PA 17101) with hybrid work depending on operational needs. Days when the employee can telework will be rotated with an in-office rotation. On average would be 3 days a week. This schedule will be discussed during the virtual interview via Teams with the candidate’’s participation with video-enabled..

This position is 37.5 hours per week.