AI Infrastructure Architecture Specialist / Associate Manager

Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps.

Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms.

Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement.

Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.

Drive adoption and change management, including training, communications, and user readiness activities.

Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.

Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems.

Build value cases, ROI models, and benefit tracking frameworks for AI initiatives.

Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap.

Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation.

Monitor emerging AI trends and continuously evolve the workplace AI strategy.

We are looking for experience in the following skills:

Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp.

Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience.

Strong knowledge and firsthand experience of deploying / implementing of AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks.

Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow.

Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, Clause Copilot

Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities.

Exceptional communication and presentation skills covering both technical and business concepts

Strong stakeholder management and communication skills

Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.

Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.

Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO.

Accenture’s End User Experience group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing and supporting an engaged and connected workplace. Our services revolve around AI, Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey, working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome.

In our team you will learn:

How to provide solutions to real world problems across a variety of industries.

How to help transform leading organisations and communities around the world.

How best to develop your skills and hone your talents within an innovative technology environment, Accenture is committed to providing veteran employment opportunities to our service men and women.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces .