ICT Technician

At this exciting stage of our trust’s journey, we are seeking a dedicated ICT Technician to ensure a robust infrastructure that supports innovative teaching and effective operations. This unique role involves providing essential support across the Trusts 8 schools, ensuring high quality professional service delivery., * Provide first-line support and advice to all stakeholders regarding hardware, software, and networking.

• Manage the installation, configuration, and optimisation of ICT equipment to achieve school business objectives.
• Utilise logging and escalation systems to monitor, prioritise, and track support incidents.
• Ensure all work aligns with the trust’s Key Performance Indicators (KPIs) and security policies.

We are committed to your growth. A key part of our development strategy includes regular 1- to-1 meetings and task-based appraisal objectives to help you meet performance targets and progress in your career . You will be part of a high-performing, collaborative team where ongoing professional development is essential.

At the heart of our trust is the aim to nurture, educate, achieve and transform the lives of all young people within the communities we serve across the North East. We have a national research school, which aims to build and strengthen networks of schools throughout the region and help them access effective education research and implement it in everyday practice.

• Level 3 IT Support Technician Qualification.
• 5 A*-C (4+) in GCSEs (inc English and Maths) or equivalent standard of numeracy and literacy.
• Knowledge of Microsoft OS.
• Experience of supporting a variety of stakeholders in a demanding ICT environment with excellent communication skills.
• Full UK driving licence
• A working knowledge of Google Workspace for Education (Desirable)
• Familiarity with Apple education systems and iPad management (Desirable)

• Great opportunities for continuing professional development and a career pathway across our trust.
• Access to an Employee Assistance Programme (EAP), delivered by Health Assured - the UK and Irelands leading wellbeing provider.
• Cycle to work scheme offering savings on a range of bikes and safety equipment via salary sacrifice.
• Access to free eyes tests for DSE users.
• Opportunities for flexible working.
• Discounts for large national retailers and local businesses in a wide range of categories including holidays, cars, days out, fashion, insurance and much more.
• Membership of the Teachers’ Pension Scheme or Local Government Pensions Scheme which the trust also contributes to on your behalf.
• Recognition of previous service with other schools, academies, local government etc.
• Family friendly schemes such as maternity, paternity, shared parental and emergency dependent leave.