Communications and Business Support Officer

This is an exciting opportunity to join a small and dynamic team where you can shape and directly impact our communications and business operations to make our offers visible and accessible to the Primary Care workforce. This is a position for a creative, organised and proactive individual who is willing to learn and develop their career in communications, administration and healthcare. This role is designed for a person who can hit the ground running, take initiative and respond quickly on their feet to provide informative, engaging and responsive support across both communications and operational functions.

This includes ensuring digital accessibility and inclusivity across channels, language and imagery used. Our commitment to educate, inform and enhance our workforce also applies to our team members. The role holder will receive continuous support and professional development opportunities to grow and flourish in the role. We want to know what you are passionate about so we can implement that within your role and career journey., Communications and engagement

Develop and maintain digital channels including website, newsletters, social media and apps Create and publish engaging, accessible content tailored to different audiences.

Support planning and delivery of communications campaigns

Work with colleagues to translate complex information into clear messaging

Capture and share content from events (e.g., photos, posts, short videos)

Edit and publish recordings from online events

Monitor engagement metrics and produce basic performance reports

Maintain brand consistency and promote organisational visibility

Build relationships with partner communications teams and share content

Business administration

Manage shared inbox and communication channels, ensuring timely responses

Triage and signpost enquiries to appropriate leads

Maintain contact records and communication logs

Provide a positive, professional first point of contact for stakeholders

Organise meetings (agendas, minutes, actions, logistics)

Support project tracking and delivery against deadlines

Maintain accurate records, documents, and filing systems

Coordinate associate/admin processes (e.g. reviews, documentation)

Support onboarding/offboarding and general office administration

Develop and maintain standard operating procedures (SOPs)

Events and engagement support

Provide administrative and digital support for events

Manage registrations and attendance tracking

Support live delivery (chat moderation, troubleshooting, logistics)

Finance and reporting administration

Maintain invoice logs and support invoice processing

Track learning and development funding requests and evaluations

Liaise with finance colleagues and support year-end processes

Assist with data collection, reporting, and performance monitoring

Continuous improvement and team support

Identify opportunities to improve communications and admin processes

Contribute ideas, support team priorities, and cover key functions when needed Support colleagues to use systems and processes effectively

As a highly organised individual with the ability to manage multiple tasks, you must be able to work in a fast-moving environment, communicate effectively with the team, and be used to working to tight deadlines. This role spans communications, customer service and administration, including managing our shared inbox, coordinating digital communications, and supporting key projects, events and business processes, with opportunities to take on increased responsibility as part of your development., * Experience in administration, communications or a hybrid

• role
• Excellent written and verbal communication skills
• Experience using Microsoft Office and digital platforms
• Experience handling inboxes / customer queries
• Experience in social media / newsletters / web content, * Experience supporting
• events
• Experience with finance
• admin processes
• Experience of using
• communications or
• scheduling tools (e.g.
• Mailchimp, Hootsuite or
• similar), * Basic design and content creation skills (e.g. using Canva or
• Adobe tools)
• Skills in photography, videography or graphic design
• Strong organisational skills with the ability to work under
• pressure in a fast-moving environment
• Ability to prioritise and manage a busy, varied workload,
• consistently meeting deadlines and work standards
• Excellent written and verbal communication skills, including
• good spelling and grammar
• Able to interpret information and produce clear, engaging
• communications tailored to different audiences and channels
• Confident using a range of digital platforms (e.g. website,
• newsletters, social media) to publish content
• Strong customer service skills with a professional and
• responsive approach to enquiries
• Able to work both independently and as part of a team, using
• initiative within the scope of the role
• Reliable and dependable, with a positive and proactive
• approach
• High level of attention to detail and accuracy
• Strong IT skills, including Microsoft Office and SharePoint
• Good document and records management, maintaining
• accurate and organised systems
• Experience of meeting administration, including minute/note
• taking
• Project and administrative support skills
• Good interpersonal skills with the ability to build effective
• working relationships
• Professional email and telephone manner
• Able to develop and follow standard operating procedures
• (SOPs)
• Ability to manage multiple deadlines
• Good attention to detail and record-keeping
• Strong organisational and prioritisation skills, * Basic video editing skills
• Understanding of social
• media and website
• analytics, with ability to
• interpret simple data and
• suggest improvements
• Experience of creating
• simple reports or
• dashboards from data, * Visible, Impactful, Innovative, Informative, and Responsive.
• Self-motivated.
• Willing to learn new skills.
• Calm and effective under pressure.
• Uses plain language when carrying out duties.
• Aware of the impact of own behaviour on others.
• Challenges bias, prejudice and intolerance if appropriate or
• brings to the attention of a manager.
• Empowered and able to deliver.
• Maintains the highest standard of integrity in all interactions., * 5 GCSEs or equivalent (this must include A*- C in Maths and
• English Language or equivalent)., * Degree or NVQ/QCF Level
• 3/4 qualification (or
• equivalent experience) in
• digital marketing,
• marketing,
• communications, media
• management or new
• media.

At Nottinghamshire Alliance Training Hub (NATH), our vision is to educate, inform and enhance the Primary Care workforce to deliver the best possible care to their patients. We are our workforces go to place for education and development opportunities. Our offers include: workforce planning support, funding for learning and development, educational events and training, apprenticeships, and student placements. We also lead on several workforce development projects. Funded by NHS England and Nottingham & Nottinghamshire Integrated Care System, we are a non-profit entity hosted by NEMS Community Benefit Services Ltd. We work positively in partnership with our ICS partners to achieve the best education and healthcare outcomes. Our vision is underpinned by a clear set of values to reflect the culture we want to live in: Visible, Impactful, Innovative, Informative, Inclusive and Responsive. We commit to uphold these values as we collaborate and support each other to make Nottingham and Nottinghamshire a great place to work for our Primary Care workforce., * Supports and challenges others in maintaining a healthy,

• safe and pleasant work environment.
• Works in a way that complies with legislation and
• organisational policy on health, safety and risk management.
• Driven by the needs of workforce priorities, patients and
• service users.
• Recognises that improved patient care is at the heart of all
• decision making.