SAP S/4HANA Transportation Management (TM) Consultant (AMS)

Serve as the primary functional consultant for SAP S/4HANA Transportation Management (TM) in an Application Management Services (AMS) model. Own steady-state support, incident/problem resolution, minor enhancements, and continuous improvement across transportation planning, execution, settlement, and analytics-ensuring stable operations and SLA performance., * Provide L2/L3 functional support for SAP TM (incidents, service requests, problems, changes) aligned to ITIL/AMS governance.

• Perform triage and root-cause analysis for planning/execution failures (order integration, freight units, planning runs, tendering, event handling, charges).
• Support and configure end-to-end TM processes:
• Order integration from SD deliveries, STOs, purchase orders, or ERP shipments (as applicable)
• Transportation planning (manual/optimizer-assisted), freight unit/building, routing, carrier selection
• Tendering (spot/contract), acceptance/rejection, re-tender and exception handling
• Execution: bookings, load building, shipment documents, status updates, event management (if used)
• Freight settlement: charge calculation, disputes, accruals/settlement documents, integration to FI/CO
• Manage minor enhancements/config changes (profiles, planning settings, charge calculation, statuses, output forms) including documentation and testing.
• Support monitoring and controls: TM cockpit, message logs, integration queues, and operational KPIs; reduce repeats via RCA and knowledge articles.
• Partner with business stakeholders (transport ops, procurement, finance) to refine requirements, prioritize backlog, and deliver improvements.
• Support release management: impact assessment, regression testing, UAT support, and cutover activities.
• Maintain support artifacts: runbooks, SOPs, process flows, functional specs, and training/KT materials.

• Strong hands-on SAP S/4HANA experience in TM including planning, tendering, execution, and settlement.
• Solid understanding of integration touchpoints with:
• 3PL , EWM (warehouse handoffs where applicable)
• Carrier connectivity (middleware/EDI/API patterns) and exception management
• Experience working in an AMS model with SLA-driven ticketing (ServiceNow/Jira) and structured RCA.

Technical and delivery skills

• Ability to translate issues into actionable analysis for technical teams (ABAP, CPI Integration Suite).
• Comfortable with TM monitoring tools/logs, interface/error handling, and Batch job monitoring .
• Strong stakeholder management and communication in a fast-paced operations environment., * Bachelor’s degree (or equivalent experience).
• 5+ years (typical) SAP logistics experience with meaningful depth in SAP TM.
• Transportation domain experience (parcel/LTL/TL/ocean/air) preferred.

Nice-to-have

• Exposure to 3PL ,SAP EWM , CPI or advanced analytics/reporting for logistics.
• Experience with rate management, complex charge calculation, and carrier contract processes.
• SAP TM certification.

Success measures (typical AMS KPIs)

• SLA attainment, reduced planning/execution disruptions, lower repeat incidents through RCA.
• High-quality releases with low defect leakage; improved stakeholder satisfaction and measurable process efficiency.

CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST’s mission is to empower businesses around the world to make better, faster operational decisions.