Help Desk Specialist I

Description AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.Provides end-user support of Windows desktops, laptops, and tablets.Supports standard user applications.Learn to install and configure Windows OS images, applications, and system tools.Troubleshoots general IT system issues.Deploys IT components to user locations.General Windows desktop operating system support and troubleshooting.Strong problem-solving skills.Support ticketing/queue system use (Remedy, ServiceNow, etc.)Requirements0-2+ years of relevant experience.Active Secret clearance (or higher).Active Security+ (or 8570 equivalent).Benefits Benefits Include:Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, DentalMatching 401KShort- and Long-Term DisabilityPet InsuranceProfessional Development/Education ReimbursementParking and Transit Benefits for NY, NJ, ATL, and DC Metro areasOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.#J-18808-Ljbffr

Description AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.Provides end-user support of Windows desktops, laptops, and tablets.Supports standard user applications.Learn to install and configure Windows OS images, applications, and system tools.Troubleshoots general IT system issues.Deploys IT components to user locations.General Windows desktop operating system support and troubleshooting.Strong problem-solving skills.Support ticketing/queue system use (Remedy, ServiceNow, etc.)Requirements0-2+ years of relevant experience.Active Secret clearance (or higher).Active Security+ (or 8570 equivalent).Benefits Benefits Include:Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, DentalMatching 401KShort- and Long-Term DisabilityPet InsuranceProfessional Development/Education ReimbursementParking and Transit Benefits for NY, NJ, ATL, and DC Metro areasOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.#J-18808-Ljbffr