Senior Organizational Change Management Consultant (Contract)

As a Senior OCM Consultant, you will help organizations successfully navigate complex technology implementations and business transformation initiatives by focusing on the people side of change. In partnership with OCM leaders, client stakeholders, and cross-functional project teams, you will design and deliver change strategies that build readiness, strengthen engagement, accelerate adoption, and support lasting business outcomes.

This role is ideal for a consultant who brings both strategic perspective and hands-on execution-someone who can translate complexity into clear action, influence stakeholders at all levels, and deliver practical solutions that help leaders and employees embrace new systems, processes, and ways of working.

Responsibilities

• Support the OCM Lead in executing change management strategies for technology implementations and enterprise transformation initiatives.
• Lead assigned OCM workstreams and deliverables, ensuring alignment with project milestones, release plans, and business objectives.
• Conduct stakeholder assessments, change impact analyses, and organizational readiness activities to inform change planning.
• Develop and execute communication plans, training strategies, engagement approaches, and adoption activities that support successful transitions.
• Partner with business and technical teams to identify change risks, resistance points, and user adoption challenges, and recommend mitigation actions.
• Facilitate workshops, stakeholder meetings, focus groups, and feedback sessions to gather insights and drive alignment.
• Create high-quality, executive-ready presentations, status updates, communications, job aids, and training materials.
• Help establish and support change champion networks, leadership engagement plans, and reinforcement activities.
• Monitor adoption metrics, readiness indicators, and user feedback to assess effectiveness and refine interventions.
• Collaborate across functional teams to promote a consistent, positive, and user-centered transformation experience.
• Contribute to the ongoing improvement of OCM methodologies, tools, templates, and best practices.
• Provide coaching, guidance, and support to junior team members as needed.

• 5-8+ years of Organizational Change Management experience, ideally supporting technology implementations and digital transformation programs.
• Experience contributing to OCM initiatives for enterprise technology deployments such as ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions.
• Strong foundation in stakeholder engagement, communications, training, readiness planning, and user adoption.
• Demonstrated ability to translate technical and process changes into clear business impacts and user-focused messaging.
• Strong consulting, facilitation, presentation, and stakeholder management skills.
• Experience working in matrixed project environments and collaborating with cross-functional business and technical teams.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities effectively.
• Comfortable working in fast-paced environments with evolving priorities and ambiguity.
• Bachelor’s degree required; degree in Business, Communications, Organizational Development, or a related field preferred.
• Prosci or CCMP certification preferred.
• Project or program management experience and/or certifications such as PMP, Scrum, or Agile are a plus., In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

The base salary range for this position is $140,000-$175,000 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.