Infrastructure Support Engineer / SRE / Cloud Operations Engineer

LTD Global

Sunnyvale, CA, United States

5 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

10 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Amazon Web Services Microsoft Azure Cloud Computing Computer Networks Domain Name System (DNS) Monitoring of Systems Identity and Access Management Reliability Engineering Prometheus TCP/IP Virtual Machines Datadog

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Job description

Production Operations & Monitoring: Monitor enterprise production environments using tools such as Datadog, Grafana, Prometheus, New Relic, or Splunk.
Incident & Outage Management: Lead triaging, escalation, and resolution for Sev1, Sev2, and Sev3 incidents; perform thorough Root Cause Analysis (RCA).
Infrastructure Troubleshooting: Identify and resolve operational issues across virtual machines, OS, storage (SAN/NAS), and networking components (DNS, Load Balancers, TCP/IP).
Cloud Operations: Support core cloud resources across AWS, Azure, or Google Cloud Platform (VMs, VPCs/Networking, IAM, Storage).
Stakeholder & Customer Communication: Act as the primary technical contact during critical incidents, ensuring clear, timely updates to internal teams and customers.

Requirements

10+ years of progressive IT experience in Cloud Operations, System Administration, or Site Reliability Engineering (SRE).
Demonstrated experience handling high-severity incident management (Sev1/Sev2/Sev3) and writing post-incident RCA reports.
Hands-on proficiency with enterprise monitoring platforms (Datadog, Grafana, Prometheus, Splunk, Dynatrace, or New Relic).
Strong foundational knowledge of Compute (VMs, CPU/RAM utilization), Storage (SAN, NAS, Disk management), and Networking (TCP/IP, DNS, Firewalls, Load Balancers).
Solid operational grasp of at least one public cloud platform (AWS, Azure, or Google Cloud Platform).
Excellent communication and customer-handling skills during high-pressure outages.