Director, Enterprise Solution Consultant

Experteer Overview In this role you guide multi-year enterprise transformations, acting as a technical strategist and storyteller for ServiceNow’s most strategic customers. You co-create the North Star operating model and articulate a platform-based transformation beyond individual products. You lead discovery, build executive-ready narratives, and maintain momentum across lengthy journeys. You work with cross-functional teams to translate customer pain into architectural opportunity, shaping platform strategy and governance to drive business outcomes. Compensation / Benefits * Co-design the customer’s North Star operating model with Pursuit Leads and executives * Own the technical transformation narrative and articulate platform architecture rationale * Lead discovery workshops to uncover untapped possibilities * Translate business imperatives into a ServiceNow platform hypothesis * Position ServiceNow as the essential platform enabling the vision * Deliver executive-level technical point of view for C-level pitches * Drive conversations with the C-suite on outcomes and platform-enabled value * Move customers to integrated, platform-centric operating models * Co-create transformation stories with Pursuit Leads and executives * Maintain executive momentum across a 9-18 month journey * Collaborate with specialist consultants, engineering, product teams, and account teams * Validate platform feasibility and scope transformational architecture * Coordinate pre-sales discovery, architecture validation, and technical deliverables * Develop transformation roadmaps and go-live readiness assessments * Ensure clean handoff to delivery with architecture documentation and milestones * Identify and mitigate technical risks across the deal cycle * Maintain deep understanding of industry challenges and success patterns * Serve as a voice of the field to drive product-driven innovation * Contribute to Elevate enablement and industry-specific sales plays Tasks * 10+ years in enterprise pre-sales consulting, customer success, or solution architecture (ServiceNow experience preferred) * Proven success in long-cycle deals with C-level engagement * Experience designing and owning end-to-end transformation strategies or operating model redesigns * Track record of executive-level presentations and strategic recommendations * Authoritative understanding of enterprise workflow platforms and IT service management principles * Working knowledge of ITSM best practices (incident, change, problem, request) * Technical knowledge of at least two ServiceNow modules (ITOM, CSM, FSM, GRC, CMDB, Intelligence) * Understanding of integration patterns, data governance, API orchestration * Knowledge of business process discovery, workflow design, and process optimization methods * Ability to drive cross-functional collaboration across sales, delivery, product, and customers * Strong executive presence and storytelling skills * Comfort with ambiguity in complex environments * Self-directed and proactive with strong prioritization Key requirements *

enterprise pre-sales consulting, customer success, or solution architecture (ServiceNow experience preferred) * Proven success in long-cycle deals with C-level engagement * Experience designing and owning end-to-end transformation strategies or operating model redesigns * Track record of executive-level presentations and strategic recommendations * Authoritative understanding of enterprise workflow platforms and IT service management principles * Working knowledge of ITSM best practices (incident, change, problem, request) * Technical knowledge of at least two ServiceNow modules (ITOM, CSM, FSM, GRC, CMDB, Intelligence) * Understanding of integration patterns, data governance, API orchestration * Knowledge of business process discovery, workflow design, and process optimization methods * Ability to drive cross-functional collaboration across sales, delivery, product, and customers * Strong executive presence and storytelling skills * Comfort with ambiguity in complex environments * Self-directed and proactive with strong prioritization Key requirements *

Experteer Overview In this role you guide multi-year enterprise transformations, acting as a technical strategist and storyteller for ServiceNow’s most strategic customers. You co-create the North Star operating model and articulate a platform-based transformation beyond individual products. You lead discovery, build executive-ready narratives, and maintain momentum across lengthy journeys. You work with cross-functional teams to translate customer pain into architectural opportunity, shaping platform strategy and governance to drive business outcomes. Compensation / Benefits * Co-design the customer’s North Star operating model with Pursuit Leads and executives * Own the technical transformation narrative and articulate platform architecture rationale * Lead discovery workshops to uncover untapped possibilities * Translate business imperatives into a ServiceNow platform hypothesis * Position ServiceNow as the essential platform enabling the vision * Deliver executive-level aaaaaaa