IT Support Technician (L1/L2)

L1 support for our Indiana warehouse. The shift hours are flexible including weekend and night shift. Also, the shifts will rotate Quartey.

Detail Job Description.

• As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Zebra Thermal Label printer experience, Handheld PDA device support experience is needed.
• Support the installation, configuration and administration of client hardware and software and operating systems
• Provide support for activities that can be planned, such as network configuration, updates, and rollouts
• Support users with the installation and configuration of smartphones
• System documentation / FAQ and Knowledge Base
• Registration of service requests
• Documentation of inquiries and faults in a ticket system
• Skills include Zebra printer support, windows support etc.
• If CompTia A+ certify then great add.

Do you have experience in Windows?, * Thermal Label printer: 2 years (Preferred)

• Handheld PDA device support : 2 years (Preferred)
• Computer hardware: 2 years (Preferred)
• Service level Agreement: 2 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

$25 - $30 an hour - Contract