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ServiceNow CSM

LINCOLN SOFT TECH LLC
Buffalo, NY, United States
5 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Configuration Management Databases DevOps Servicenow

Requirements

  • 5+ years of experience in IT Service Management, with a focus on Change Management.
  • Hands-on experience administering the ServiceNow platform, specifically the Change Management module.
  • Solid understanding of ITIL framework and change management best practices; ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus.
  • Experience supporting or facilitating Change Advisory Board (CAB) processes.
  • Familiarity with CMDB structure and configuration item (CI) relationships.
  • Strong analytical skills with the ability to interpret change and incident data to identify trends.
  • Excellent written and verbal communication skills; ability to explain technical/process topics to non-technical stakeholders.
  • Experience with reporting and dashboarding tools within ServiceNow (Performance Analytics, reporting module)., * ServiceNow certification (e.g., Certified System Administrator, CIS-ITSM).
  • Experience in a regulated industry (financial services, healthcare, etc.).
  • Experience with change automation, standard change catalogs, or normalization initiatives.
  • Exposure to DevOps/CI-CD change models and how they intersect with traditional ITIL change management.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com

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