Product Support Specialist

Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today.Plus, receive a $1,500 sign-on bonus when you join our team!

This job is located in Warroad, MN. If you’re considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.

Highlights of your role:

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings
• Solve complex and unique challenges using creative and practical problem-solving
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities
• Support and educate dealers, channel partners, and trade professionals
• Contribute to departmental accuracy, responsiveness, and service quality goals

• 1-2 years of experience in estimating, drafting, construction, or a related discipline
• Comfort using Microsoft Office products
• Ability to learn AutoCAD through provided training
• Collaboration skills paired with sound judgment in a business environment

Also want to make sure you have:

• Associate degree in a related field preferred
• Technical curiosity and the ability to learn product systems quickly
• Ability to self-manage priorities, timelines, and details
• A solution-oriented mindset and comfort navigating ambiguity, Analysis Skills, AutoCAD, Construction, Cross-Functional, Customer Support/Service, Detail Oriented, Financial Support, Manufacturing, Microsoft Office, Microsoft Product Family, Organizational Skills, Pricing, Problem Solving Skills, Product Pricing, Product Support, Research & Development (R&D), Team Player, Technical Support, Time Management, Training/Teaching

Compensation: $22.00 - $26.00 per hour, pay based on experience

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is an Equal Opportunity Employer