Amazon Connect Support Engineer - Tier 2

Technogen, Inc.

Washington, DC, United States

20 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$73,450.0 - $132,775.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Queue Management Systems Amazon Connect User Administration

Job description

Incident investigation Queue management Contact-flow troubleshooting User administration Escalation handling SLA compliance

Requirements

3-6 years

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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41 sec

Negotiating AWS concurrent service quotas to unblock scaling

Irina Branovic · World Congress 2026 Europe

6:02 min

Hidden queues in CPU thread scheduling and execution

Clemens Vasters · World Congress 2022

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Demonstrating developer platform administration and automated workspace provisioning

Romano Roth · World Congress 2025

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Protecting external PaaS databases connected to Kubernetes

Michael Cade · World Congress 2022

2:36 min

Evaluating development tiers and answering audience questions

Dieter Flick · World Congress 2023

3:50 min

Queues in TCP stacks and continuous network connections

Clemens Vasters · World Congress 2022

Videos

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