Senior IT ERP Support Analyst, IMMEDIATE opportunity

ALLSTAFF

Cypress, CA, United States

18 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

2 years minimum

Working hours

Regular working hours

Job source

jobs.smartrecruiters.com

Tech stack

Microsoft Access HTML Microsoft Windows Active Directory Antivirus Softwares Microsoft Outlook Google Chrome Databases Dynamic Host Configuration Protocol Domain Name System (DNS) Excel Macros Microsoft Exchange Server

+9 more

Web Browsers Microsoft Office Citrix Systems Productivity Software Trend Micro SQL Databases TCP/IP VPN Clients ServiceNow IT Service Management

Job description

Listen to customers, gather customer information, analyze symptoms, break down complex issues, identify problem (including severity of issue)
Identify areas to improve efficiency and optimize incident response through implementation of automated monitors and corrective action procedures
Deliver high quality solutions that align with customer response timeline (SLA); accurately post status in ServiceNow ticketing system
Provide practical solutions for a vast range of application/ technology problems as well as technology training
Evaluate new technology and methods as potential solutions
Educate, train and build relationships with customers
Document problems, corrective actions and SOPs
Participate in strategy development

Requirements

Senior IT Support Analyst Requirements:

Bachelor’s Degree
5+ years of experience supporting Dell desktops/ laptops, Lenovo laptops, HP printers, hand-held scanners and other desktop/ application technologies
Proficiency with MS Windows OS, MS Office and Desktop productivity tools
2+ years of experience supporting ERP applications required
Excellent communication and customer rapport

Senior IT Support Analyst Preferred Skills and Certifications:

ITIL Certification and Comp TIA A+
Help Desk Certifications, Comp TIA Network
5+ years of experience with SQL or Microsoft Access database and Help Desk Incident Management Software
5+ years of experience working with Internet Explorer, Chrome, HTML, Win install, internet/ intranet support
5+ experience supporting Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/ Outlook (creating rules), Excel Macros and formulas

About the company

Put your career on a positive track with a growing, nationally recognized manufacturing company in Southern California. This is an excellent opportunity with an organization that puts strong emphasis on providing high value products and services, while quickly fulfilling customer needs. Medical, Dental, Life and Disability insurance along with 401k and 20 paid days off are provided.