Help Desk Analyst - ServiceNow - Phoenix Local (Mostly Remote) - W2 Contract

SunSoft Online

Phoenix, AZ, United States

17 days ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$45,760.0 - $52,000.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Data Integrity Servicenow

Job description

Technical support for the state’s ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation., Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: Provides te…

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Requirements

1+ year of help desk or troubleshooting experience
Hands-on experience with ServiceNow (ticket management), this is a hard requirement

Benefits & conditions

Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening., The facts: $22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency’s firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.