Help Desk Analyst || Columbus, OH || Onsite

Infoorigin inc -

Columbus, OH, United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$41,600.0 - $49,920.0

Working hours

Regular working hours

Job source

Tech stack

Issue Tracking Systems Networking Basics Software Licensing Peripherals Laptops Servicenow

Job description

Provide desktop and service desk support to end users.
Troubleshoot hardware, software, network, printer, and installation issues.
Image and configure PCs and laptops.
Install and support software and desktop equipment.
Manage and resolve tickets through a ticketing system.
Set up and move computers, phones, peripherals, and other equipment.
Document procedures and troubleshooting solutions.
Escalate high-priority technical issues when needed.
Identify opportunities to automate and improve IT support processes.
Provide excellent customer service and work with other IT teams.

Requirements

2+ years of IT Service Desk experience.
2+ years of IT troubleshooting experience.
2+ years of experience documenting procedures.
2+ years of experience using a ticketing system.
Strong communication and customer service skills.
Ability to work independently and as part of a team.

Preferred:

ServiceNow experience
Knowledge Base experience
Desktop imaging/deployment experience
Software licensing experience
Basic networking and printer troubleshooting

Benefits & conditions

$20 - $24 an hour - Contract

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