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Help Desk Analyst || Columbus, OH || Onsite

Infoorigin inc -
Columbus, OH, United States
25 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$41,600.0 - $49,920.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Issue Tracking Systems Networking Basics Software Licensing Peripherals Laptops Servicenow

Job description

  • Provide desktop and service desk support to end users.
  • Troubleshoot hardware, software, network, printer, and installation issues.
  • Image and configure PCs and laptops.
  • Install and support software and desktop equipment.
  • Manage and resolve tickets through a ticketing system.
  • Set up and move computers, phones, peripherals, and other equipment.
  • Document procedures and troubleshooting solutions.
  • Escalate high-priority technical issues when needed.
  • Identify opportunities to automate and improve IT support processes.
  • Provide excellent customer service and work with other IT teams.

Requirements

  • 2+ years of IT Service Desk experience.
  • 2+ years of IT troubleshooting experience.
  • 2+ years of experience documenting procedures.
  • 2+ years of experience using a ticketing system.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.

Preferred:

  • ServiceNow experience
  • Knowledge Base experience
  • Desktop imaging/deployment experience
  • Software licensing experience
  • Basic networking and printer troubleshooting

Benefits & conditions

$20 - $24 an hour - Contract

Apply for this position

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