Help Desk Specialist

We are seeking an experienced NOC/IT Support Specialist to provide Level 1 technical support, troubleshoot end-user issues, monitor network systems, and manage service tickets during after-hours operations., * Provide Level 1 IT and network support to end users.

• Troubleshoot and document technical incidents.
• Create, update, and escalate tickets using ServiceNow or similar tools.
• Monitor network systems and respond to alerts and outages.
• Escalate unresolved or high-priority issues to appropriate technical teams.
• Communicate with users, vendors, and IT teams to support issue resolution.
• Maintain accurate documentation and follow established procedures.

• 2+ years of Help Desk, Systems Administration, IT Support, NOC, or Call Center experience preferred.
• Experience with incident management and ticketing systems, preferably ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Strong customer service and phone etiquette.
• Ability to multitask, work independently, and work flexible shifts including weekends., * Do you have experience troubleshooting end-user issues and escalating technical incidents when needed?
• Do you have experience with ServiceNow or another incident/ticketing system?
• Do you have 2+ years of Help Desk, Systems Administration, IT Support, NOC, or Call Center experience?

• Health insurance
• Paid time off