Help Desk Specialist - Shift Work

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and secure operational networks supporting national security missions. This position is on-site in Centennial, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, supporting a 24/7 operations environment and ensuring mission readiness across secure communications platforms. This is an opportunity to directly support defense operations by delivering real-time technical assistance, issue resolution, analytics, and operational support for critical communication capabilities., * Provide Tier 1 and Tier 2 support for communication systems, assisting users with hardware, software, application, network, and connectivity issues.

• Monitor help desk requests through phone support, ticketing platforms, and monitoring tools while prioritizing incidents and ensuring timely resolution.
• Conduct root cause analysis, trend tracking, user issue scoring, and operational analytics to identify recurring issues and improve support processes.
• Troubleshoot application errors, network access challenges, secure communications issues, configuration problems, and mission system performance concerns.
• Escalate advanced technical issues to subject matter experts, document corrective actions, and support mission operations, system availability, and Systems Integration Laboratory (SIL) activities., Help Desk Specialist, Help Desk, Service Desk, Technical Support, IT Support, Tier 1 Support, Tier 2 Support, Desktop Support, Customer Support, Incident Management, Ticketing Systems, Call Center Support, Windows Support, Software Support, Hardware Support, Application Support, Network Support, Systems Administration, NOC, Network Operations Center, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Connectivity Troubleshooting, Root Cause Analysis, Operational Analytics, Trend Analysis, User Support, Mission-Critical Systems, Communications Systems, Defense Communications, Systems Integration Laboratory, SIL, Communications Support, Network Infrastructure, Monitoring Tools, Incident Response, Technical Documentation, Escalation Management, Mission Operations, CUI, Secret Clearance, CAC, Common Access Card, DoD, Department of Defense, Government Support, Aerospace, Cybersecurity, Security+, Network+, A+, DoD 8570, 24/7 Operations, Communication Systems Support, Network Troubleshooting, Application Troubleshooting, Operations Support, Technical Analyst, Service Desk Analyst.

• 2+ years of experience
• Experience providing Tier 1 and Tier 2 support for Windows-based systems, enterprise applications, networking infrastructure, and ticket management systems.
• Strong troubleshooting experience with hardware, software, operating systems, application support, TCP/IP, DNS, VPNs, routing, switching, secure communications, and incident management workflows.
• Bachelor’s degree
• Active Secret Clearance
• Ability to support 24/7 operational environments and effectively communicate technical issues to end users and senior technical personnel.

• Salary Range: $30.00 - $44.00/hr depending on experience and shift assignment
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law