Help Desk Specialist

Zachary Piper

Centennial, CO, United States

5 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$62,400.0 - $91,520.0

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Windows CompTIA Security+ Cyber Security Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Network Architecture Routing System Testing TCP/IP Computer Network Operations Software Troubleshooting

+1 more

Information Technology

Job description

Provide Tier 1 and Tier 2 support for hardware, software, application, and network-related issues.
Monitor and manage support requests through ticketing systems while ensuring timely incident resolution.
Troubleshoot communication, connectivity, and system performance issues.
Support mission readiness through system testing, operational monitoring, and lab environment support.
Escalate complex issues, document resolutions, and contribute to process improvement initiatives.

Requirements

2+ years of experience in help desk, technical support, network operations, or systems administration environments, plus a Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
Experience supporting Windows operating systems, applications, and network infrastructure.
Knowledge of TCP/IP, DNS, VPNs, routing, switching, and general troubleshooting methodologies.
Strong communication, customer service, analytical, and documentation skills.
Active Secret security clearance
Ability and willingness to work onsite in Denver, CO
Ability to obtain and maintain a Common Access Card (CAC)
Desired :
CompTIA Security+, Network+, A+, or equivalent DoD 8570-compliant certification

Benefits & conditions

Salary Range: $30.00 - $44.00/hr depending on experience and shift
Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law